[Hiring] Hardware Support Engineer @Tractian

Role Description

The Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.

As a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving, testing and data analysis will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.

Responsibilities

• Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.
• Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.
• Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.
• Generate and maintain documentation for test results and repeatability.
• Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.
• Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.
• Teardown documentation for field failure analyses.
• Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.

Qualifications

• Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.
• Basic knowledge of electronic circuits, components, and schematic design.
• Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.
• Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.
• Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.
• Intermediate English fluency.
• Live or have availability to move to Sao Paulo.

Bonus Points

• Experience with scripting languages such as Python.
• Basic knowledge of programming languages such as C.
• Experience with other low-level programming languages.
• Fluency in English proficiency.

Benefits

• Competitive salary and stock options
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• R$1.035/month for meals allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Wellhub and Sports Incentive: R$300/mo extra if you practice activities