[Hiring] Field Service Engineer @EVIDENT Europe GmbH

Role Description

The Field Service Engineer (FSE) is responsible for installing, maintaining, troubleshooting, and repairing high-end microscopy systems (e.g. confocal microscopes) at customer sites. The role ensures optimal system performance and customer satisfaction through timely service delivery, technical expertise, and proactive support within the area of Spain and Portugal.

• Install and commission advanced microscopy systems at customer sites
• Perform preventive maintenance and system calibrations
• Diagnose and repair mechanical, electrical, vacuum, and software-related issues
• Troubleshoot complex system failures and implement corrective actions
• Execute upgrades and modifications to existing systems
• Provide technical support and training to customers (scientists, lab technicians, engineers)
• Act as the primary technical contact for assigned accounts
• Ensure high levels of customer satisfaction through professional service delivery
• Maintain detailed service documentation and reports
• Manage service schedules, parts inventory, and travel planning
• Ensure compliance with safety, quality, and regulatory standards
• Collaborate with internal teams (R&D, technical support, sales) to resolve issues
• Support remote diagnostics and digital service tools
• Identify recurring issues and suggest product/service improvements
• Participate in technical training to stay current with new technologies
• Share knowledge and best practices within the service organization

Qualifications

• Bachelor’s or Master’s degree in: Electrical Engineering, Mechanical Engineering, Physics or Applied Physics or Mechatronics or related field
• 2–5+ years of experience in field service, preferably with:
  • Confocal microscopy
  • Analytical instruments or lab equipment
• Strong knowledge of:
  • Electronics and electromechanical systems
  • Imaging systems and optics
  • Software System set up
• Ability to read schematics and technical manuals
• Proficiency in troubleshooting hardware and software systems
• Excellent problem-solving and analytical skills
• Strong communication and customer-facing abilities
• Ability to work independently in remote environments
• Willingness to travel extensively (up to 70–80%)
• Valid driver’s license
• Ability to work in laboratory and cleanroom environments
• Fluent Spanish and good English required, Portuguese is a plus.

Company Description

Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis.