[Hiring] Field Service Engineer 1 @GE HEALTHCARE

Role Description

The Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. Responsible for driving customer satisfaction through Service Excellence.

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system.
• Perform troubleshooting and basic service repairs on customer equipment.
• Assist more experienced field engineers with equipment installations and more complex repairs.
• Proactively engage with other team members to ensure appropriate solutions for the customer.
• Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up.
• Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met.
• Partner with the customer and/or the sales team to recommend value-added services.
• Utilize the GEHC escalation process as needed and work closely with region and national support.
• Answer service calls independently without assistance within one year of employment.

Qualifications

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment.
• High school diploma/GED and 4 years of relevant experience.
• Graduate of the GEHC Apprentice Program.
• Must have and maintain a valid Driver’s License.
• Experience with Web applications and Microsoft suite of products.
• Legal authorization to work in the U.S. is required.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
• Willingness to be available after hours or work a rotating On-Call schedule for critical issues.

Requirements

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted.
• Candidate must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
• Candidate must be able to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity.
• Specific vision abilities may include color, close vision, distance vision, peripheral vision, and depth perception.

Quality-Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, and applicable laws and regulations.
• Meet Health and Human Services, Environment Health and Safety, and all other applicable regulatory requirements.
• Complete all planned Quality, EHS & Compliance.

Benefits

• Great work environment.
• Professional development.
• Challenging careers.
• Competitive compensation.