[Hiring] Engineering Manager/Team Lead @Humach, LLC

Role Description

Humach is hiring an Engineering Manager / Team Lead to lead and scale a high-performing AI engineering team responsible for building and operating Humach’s digital agent and orchestration platform. This role blends people leadership, technical oversight, and hands-on collaboration to ensure reliable, scalable, and compliant AI-powered solutions are delivered to clients.

This is a working leader role focused on execution, technical excellence, and team development—partnering closely with Product, Client Success, and Architecture while remaining deeply grounded in engineering realities.

This is a fully remote position open to candidates who currently reside in Iowa, Wisconsin, Illinois, Texas, Florida, New Jersey, Michigan, and Minnesota.

• Lead, coach, and develop a distributed team of engineers working on AI-driven, LLM integrated workflows, digital voice agents, and cloud-native services.
• Own day-to-day engineering execution, ensuring delivery against product roadmaps, client commitments, and quality standards.
• Provide technical leadership across the AI platform, including agent orchestration, integrations, and real-time systems.
• Support and operationalize architectural decisions defined in collaboration with the Chief AI Architect, ensuring solutions meet scalability, reliability, security, and compliance standards.
• Partner closely with Product Management to translate business and client needs into clear technical plans and deliverables.
• Collaborate with Customer Success teams to support production deployments, incident resolution, and continuous improvement.
• Establish and reinforce engineering best practices around code quality, documentation, testing, observability, and release management.
• Hire, onboard, and retain high-quality engineers while fostering a culture of ownership, accountability, and learning.
• Ensure teams are effectively prioritizing work, managing technical debt, and balancing speed with long-term platform health.
• Contribute to planning and execution across multiple concurrent initiatives in a fast-paced, client-facing environment.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 6–10+ years of experience in AI, SaaS, or customer experience platforms; or an equivalent combination of education and experience.
• Hands-on experience integrating and operating AI voice technologies, including ElevenLabs or equivalent enterprise-grade speech generation platforms (TTS) and operating in cloud-native systems, preferably AWS.
• Clear communicator who can align technical teams with product goals and operational realities.
• Experience leading teams with modern software delivery practices, including sprint planning, backlog management, and release coordination.
• Demonstrated commitment to delivering high-quality results with speed, ownership, and a strong team culture.
• Experience with AI evaluation practices, including bias testing and risk assessment in production systems.
• Prior experience working with geographically dispersed teams across the U.S., India, and Europe.
• Willingness to work outside standard business hours to support client needs and critical initiatives.
• Experience with contact center technologies, such as Amazon Connect, Genesys, NICE, Talkdesk, or Five9 is preferred.

Benefits

• Competitive compensation and benefits package, including medical, dental, 401k, life insurance, paid time off, and much more.