[Hiring] Engineering Manager, Observability, Monitoring, and Integrations (Monetization) @GitLab

Role Description

As an Engineering Manager, Observability, Monitoring, and Integrations (Monetization), you'll manage a team focused on observability, reliability, and secure cross-system integrations across GitLab's Monetization area. This is a people-first management role where you'll:

• Hire and develop the team
• Guide technical direction
• Help shape an AI-native approach to detecting anomalies and improving performance in business-critical workflows

You'll work closely with product, design, sales, go-to-market, finance, information technology, and support engineering to turn business needs into reliable customer experiences. In your first year, you'll:

• Stand up the team
• Establish operating rhythms and incident response practices
• Improve the reliability, availability, and data quality of fulfillment systems that directly affect revenue and the customer experience

Some examples of our projects include:

• Improving the reliability and availability of Fulfillment infrastructure and customer-facing buyer journeys
• Making foundational improvements to the architecture and data models of Fulfillment systems
• Delivering high-impact changes across pricing, billing, provisioning, subscriptions, and usage-related experiences

Qualifications

• Experience managing product, platform, or development teams and building values-aligned environments
• Strong technical judgment across architecture, system design, and pragmatic delivery for complex integrations
• Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems
• Knowledge of observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling
• Experience defining service level indicators and targets, writing runbooks, and coordinating incident management
• Strong collaboration and written communication skills in asynchronous, handbook-first teams
• Ability to translate complex technical and product issues into clear, actionable language
• Sound judgment when handling confidential or financial information

Requirements

• Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora
• Implement automated billing anomaly detection
• Define the integration strategy between customer-facing monetization services and enterprise applications
• Drive an AI-native engineering approach
• Hire and grow a high-performing team
• Guide architecture and implementation discussions
• Partner with cross-functional stakeholders
• Establish incident management practices and operational standards

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave