[Hiring] Engineering Manager II - Phone Core @HighLevel

Role Description

We're looking for an Engineering Manager to lead our Phone Core teams - the mission-critical foundation of HighLevel's communication stack. This group owns the CPaaS platform layer, Phone Billing, Trust & Compliance, and phone number provisioning, serving as the substrate every other channel team builds upon to power a platform processing over 15 billion API hits and 2.5 billion message events daily.

Two of these areas carry outsized leverage:

• Phone Billing: Meters and monetizes usage for the entire Phone and WhatsApp business; correctness, idempotency, and reconciliation are not optional.
• Trust & Compliance: Determines whether customers can send at all; requires designing flexible, rules-driven systems that absorb policy changes without a rewrite.

The platform handles 100M+ events daily across 15+ services, and LC Phone is a major contributor to HighLevel's revenue where uptime and reliability are paramount. As an Engineering Manager, you'll lead multiple squads (10+ engineers) across these domains, own architecture and delivery for the CPaaS platform layer, and partner with PMs and Staff Engineers to keep a revenue-critical system correct, compliant, and exceptionally fast at a scale few companies ever reach.

Responsibilities

• Architect for massive scale: Own the high-level architecture and scaling decisions for core Phone platform components.
• Own Phone Billing end to end: Manage usage metering, rating, reserve/commit lifecycle, idempotency, reconciliation, and audit trails.
• Lead the evolution of Trust & Compliance systems into a configuration-driven, rules-based platform.
• Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems, Data Warehousing Systems, and Service Mesh-based microservices.
• Drive high-concurrency innovation: Lead initiatives to improve reliability, latency, and throughput across time-sensitive APIs.
• Drive observability and resilience by evolving monitoring, alerting, and incident response strategies.
• Leverage LLMs and AI tools to write, refactor, test, and debug code efficiently.
• Partner with product, infra, security, finance, and legal teams to ensure data integrity, access control, and compliance.
• Develop EM I leaders and senior engineers, build leadership pipeline, succession planning, and raise the hiring bar.
• Participate in design reviews, deep dives, and on-call rotations to support a high-bar culture of accountability and operational excellence.
• Own multiple teams/products, establish the engineering system, set technical direction, and develop leaders.

Qualifications

• 9+ years of backend engineering experience with 2+ years of leadership.
• Proven track record of designing fault-tolerant systems that operate at a scale of billions of hits or events.
• Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing.
• Experience building systems where correctness is non-negotiable.
• Proven experience optimizing availability, performance, and reliability in real-world systems under load.
• Strong experience with relational and NoSQL data models, especially with complex transactional data.
• Experience designing policy- or rules-driven systems that evolve with external requirements.
• Familiarity with monitoring, SLOs, and root-cause analysis in production environments.
• Excellent communication and cross-functional collaboration skills.
• A pragmatic, hands-on leader who balances long-term vision with iterative execution.

Preferred Experience

• Experience with usage-based billing or metering engines in a high-volume product.
• Exposure to telecom trust and compliance regimes.
• Experience building provider-agnostic integration layers across multiple third-party vendors.
• Experience working with AI Tools, Communication APIs (Twilio, Plivo, etc.).
• Contributions to open-source tools, internal platforms, or engineering blogs.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.