[Hiring] Engineering Manager @Customer.io

Role Description

We're always looking for thoughtful, driven Engineering Managers to add to our org. Some of our teams are building customer-facing product and workflows; others keep our distributed systems reliable, observable, and ready to scale. Whichever kind of problem energizes you, if you lead people well, hold a high technical bar, and drive work to completion without waiting to be handed a plan, we want to hear from you.

What we value

• Ownership: You set direction and see initiatives through.
• Leaders who can do both: Operate at the strategic level and stay close to the technical work.
• A drive to execute through resistance: Move work forward despite competing priorities.
• An AI-first mindset: Central to how you build and lead your team.
• A healthy skepticism for "the way things are done": Bring rigor and pragmatism.

What you'll do

• Care deeply about our customers and their outcomes.
• Lead your squad to deliver real customer value by owning projects end to end.
• Drive execution: set milestones and keep work moving through ambiguity.
• Make confident decisions when the path isn't obvious.
• Set the operating rhythm that helps your team move fastest.
• Ensure your squad's solutions are scalable, architecturally sound, flexible, and secure.
• Stay close to the work—jump into design reviews and architecture calls.
• Provide direct, timely, and specific coaching for your direct reports.
• Hire, onboard, and manage performance to meet squad goals.
• Bring an AI-native perspective to accelerate the team's velocity.
• Partner across engineering and other departments to align efforts with customer success.

Qualifications

• 3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage.
• A track record of driving execution with concrete delivery outcomes.
• A strong technical background to hold your own in architecture conversations.
• Comfort operating with high autonomy and little prescribed structure.
• Demonstrated AI-native leadership practices.
• Experience building high-performing, inclusive, and collaborative teams.
• Clear, concise, and direct communication, both verbal and written.

Compensation & Benefits

• Starting salary for this role is $185,000-$215,000 USD (or equivalent in local currency).
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• A professional development budget.

Our Process

• Application: We review everyone with care.
• Recruiter Call (30 mins): Discuss your leadership style and how we work.
• Hiring Manager Interview (60 mins): Deep dive into your experience leading teams.
• People Partner Interview (30 mins): Explore your leadership style with our engineering people partner.
• Technical Interview (60 mins): Engage in a collaborative system design conversation.
• Take-Home Assignment: Submit a short written retrospective on a project you’ve led.
• Retrospective Review Call (60 mins): Deeper conversation based on your written submission.