[Hiring] EDM & CNC Field Service Engineer @Your SmartSource

Role Description

Reporting to the Director of Service & Applications Engineering, the Electrical Discharge Machining (EDM) Field Service Engineer, who is a mobile technical specialist, will install, maintain and repair wire, sinker (ram), and hole-drilling EDM, high-precision CNC machinery at our customer sites. The ideal candidate will represent our professional interests in the ability to diagnose complex mechanical and electrical issues, perform on-site repairs, calibrate equipment, train operators and ensure minimal equipment downtime.

Duties / Responsibilities

• General:
  • Work in conjunction with the sales team on calls with customers to ensure proper machines, tools and process recommendations are made effectively.
  • Work with vendors and suppliers to source the best software, tooling and support equipment.
  • Oversee designated turn-key projects.
  • Thoroughly learn and understand our machines for distribution to the customers, the options and pricing.
  • Learn our CAD/CAM systems, CNC controllers, high-speed spindles, machining techniques, as well as resources available to efficiently perform the duties of the job.
• Onsite Installation & Commissioning:
  • Set up and install new wire, ram, or drilling EDM machines at customer facilities and ensure they meet precise manufacturer specifications, correct setup, leveling and calibration.
• Technical Troubleshooting:
  • Diagnose and repair mechanical, electronic, pneumatic and hydraulic issues utilizing specialized testing equipment such as multimeters and oscilloscopes.
• Preventative Maintenance:
  • Perform routine maintenance on EDM machinery to ensure optimal operation and minimize downtime.
• Maintenance & Calibration:
  • Perform scheduled preventive maintenance and calibration to optimize machine performance and longevity.
• Customer Training:
  • Train and educate customer operators on basic machine usage and functions, software functions, programming (CAD/CAM) and routine cleaning.
• Technical Support & Documentation:
  • Provide remote support via phone or email and maintain accurate logs of service calls, expenses and technical findings.

Qualifications

• At least 2 years of experience with EDM machines, CNC field service, or general machine shop operations.
• Must possess hand tools necessary for performing the duties associated with this position.
• Associate's Degree in Electronics, Mechanical Technology, or alternatively, equivalent relevant work experience.
• Proficiency in the operation of EDM machinery, electrical circuitry, mechanical systems and software.
• Ability to read and interpret electrical pneumatic, hydraulic schematics, blueprints and manuals to diagnose problems.
• Experience with EDM technology (wire/sinker/drilling).
• Ability to manage multiple projects simultaneously.
• Exceptional oral and written communication and interpersonal skills.
• Astute mathematical, analytical, time management, attention to detail, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills.
• Ability to work effectively alone and within a collaborative team environment.
• Ability to lift heavy equipment, as necessary.
• Valid driver’s license and clean and insurable driving record.
• Ability to travel throughout the Continental U.S. at least 75% of the time.

Compensation

$80K - $95K base salary DOE, for this full-time, exempt position.

Benefits

• 80 hours of annual paid vacation during years 1-5 (pro-rated on start date) allocated in a lump sum after 90 days of employment and/or on January 1 thereafter.
• 40 hours of annual paid personal time, allotted in a lump sum after 90 days of employment and/or on January 1 thereafter.
• 3 Medical Insurance Plans to include:
  • HSA Core Plan paid 75% for the employee and employee’s dependents.
  • HSA Standard Plan paid 75% for employee and 60% for employee’s dependents.
  • PPO Buy-Up Plan in which employee pays the difference in coverage of 75% for employee and 60% for employee’s dependents.
• Dental, vision insurance paid 75% for the employee and employee’s dependents.
• Basic life and AD&D insurance of $25K for employee.
• Supplemental life, disability and accident insurance paid 100% by employee.
• ESOP (Employee Stock Ownership Plan) retirement program.
• 401(K) not employer matched.
• Company vehicle, credit card, cell phone, laptop and specialty tools provided.

Working Hours

8:00AM - 5:00PM Monday – Friday with flexibility, due to extended work travel, or in conjunction with specific project work requirements.

Location

Remote position but must live in, or be willing to relocate to, the State of Ohio within a commutable distance to Mason, OH, Lorain, OH, Toledo, OH.