[Hiring] Director, Engineering, Platform Operations & Productivity @GitLab

Role Description

As Director, Engineering, Platform Operations & Productivity, you'll own three functions that all require hands-on technical depth, not just people management.

• Own outcomes for Git & Gitaly Operations, including hiring and developing the Manager, Git & Gitaly Operations, and holding the function to its reliability bar across Self-Managed, GitLab Dedicated, and SaaS.
• Own outcomes for Nonlinear Productivity, also known as Friction Elimination, including hiring and developing the Manager, Nonlinear Productivity, and holding the function to measurable metric movement rather than activity.
• Build and oversee Platform Staff directly as a small, senior team that uses AI-assisted tools as a standard part of its work.
• Assess, case by case, what Platform Staff picks up, such as a new team that needs bootstrapping, a customer request too specific for any existing team's charter, or a crisis that needs someone in the room immediately.
• Assess when Platform Staff should hand work off to a permanent team once it's stable.
• Set the technical bar across all three functions by personally reviewing distributed systems designs, friction-elimination fixes, and crisis management plans with equal depth.
• Build the operating rhythm and metrics that keep all three functions running predictably, so none of them relies on any one person working unsustainable hours.
• Represent all three functions to peer engineering stakeholders, and step in front of customers directly when Platform Staff is engaged mid-crisis.

Qualifications

• Working knowledge of GitLab's development workflows and platform capabilities.
• Hands-on experience designing and shipping distributed systems personally.
• A track record running highly effective engineering operations, including production reliability and incident management.
• A track record driving measurable engineering productivity improvements across more than one team or organization.
• Experience with AI-assisted development tools, and sound judgment about when they help a small team.
• People management experience across multiple managers or functions at once.
• Ability to context-switch effectively across genuinely different problem types.
• A track record making staffing decisions that keep a high-leverage team intentionally small.

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave