[Hiring] Core & Platform Engineer @Wifinity

Role Description

Reporting to the Core & Platform Manager, this role combines deep technical expertise with engagement in pre-sales and solutions. You will be personally involved in the implementation of solutions for new Wifinity clients, as well as supporting complex incident and issue resolution on our existing network.

• Own and resolve high-impact incidents escalated from L1/L2 teams, including root cause analysis and post-incident reviews.
• Lead configuration, monitoring, and maintenance of network systems including firewalls, SD-WAN, GPON, routing and WiFi platforms.
• Review and implement complex RFCs, ensuring minimal disruption and alignment with CAB processes.
• Maintain detailed records of incidents, resolutions, and network changes.
• Contribute to internal knowledge bases and mentor junior staff.
• Identify systemic issues and propose enhancements to tooling, workflows, and monitoring thresholds.
• Key contributor and workstream owner of Product Operations and Platform standards.
• Provide strong representation within Network Operations’ Architecture Board.
• Join on-call rota (one in four to six weekends) for technical escalation beyond L2 capability outside of normal working hours.
• Collaborate with sales and solution architects to scope and design network solutions for new opportunities.
• Provide technical input into customer proposals, including BOMs, SLAs, and service design documentation.
• Provide Technical Input on both internal and external facing high & low level design documentation.
• Attend customer meetings to support technical discovery and solution alignment.
• Work alongside our physical delivery team to implement complex customer-specific configurations.
• Build trust with customers and internal teams through expert handling of complex queries, problems and incidents.
• Mentor junior engineers and contribute to team development and knowledge sharing.
• Deliver all set targets to contribute to a successful business function in line with the strategic objectives.
• Undertake any other duties aligned to the scope and level of the role.

Qualifications

• Minimum 5 years in a NOC or ISP/Telecoms environment, with proven success in incident resolution and escalation handling.
• Experience supporting pre-sales engagements and contributing to solution design.
• Deep understanding of LAN/WAN/WiFi, routing protocols (BGP, OSPF), and security platforms (e.g., Fortigate, RADIUS).
• Familiarity with monitoring platforms, ticketing systems, and diagnostic tools (e.g., Wireshark, SNMP, syslog).
• Exposure to cloud networking (AWS, Azure) and automation/scripting (Python, Bash) is a plus.

Requirements

• Desirable: CCNP, CWNA, ITIL Foundation, or vendor-specific certifications (Wifinity deploy equipment from Ruckus, TP-Link, Adtran, Mikrotik and others).

Benefits

• Competitive salary and benefits package.
• Enhanced annual leave scheme starting at 25 days, with additional holiday entitlement awarded through length of service.
• Remote-first working environment that provides greater flexibility and supports a healthy work-life balance.
• Offer subject to the satisfactory completion of a basic DBS check.