[Hiring] Associate Technical Service Representative @Bridgestone Americas

Role Description

As an Associate Technical Service Representative, you will join the Bandag team and participate in a comprehensive training program designed to prepare you to manage a dedicated territory independently. This exciting technical role provides hands-on experience with industrial retread equipment and requires travel throughout the assigned territory. Training will require each new teammate to spend several months in Muscatine, IA and occasionally in the field with another TSR, returning home on weekends. During the training period, travel is expected to range between 50% and 75%. A company vehicle is provided after training is complete.

Responsibilities

• Focus on ensuring maximum uptime, efficiency, and quality for our Bandag Dealer Franchise locations by providing technical expertise, training, and project management.
• Key Responsibilities:
• Equipment Service and Uptime:
  • Install, troubleshoot, and repair complex industrial retread equipment (electrical, mechanical, and pneumatic systems).
  • Perform routine equipment calibrations and install hardware/software kits.
  • Train dealer personnel on the proper operation and maintenance of all major retread equipment to maximize service life and productivity.
• Plant Installation and Modification:
  • Manage plant installation and modification projects from initiation to completion, including equipment, beam, and monorail systems.
  • Coordinate and meet with external contractors to ensure project timelines and specifications are met.
• Quality and Operational Excellence:
  • Conduct Bandag Systems Audits and UPS Audits to ensure compliance with quality standards and franchise agreements.
  • Analyze plant production data, identify productivity constraints, and develop action plans to drive operational improvements and quality Key Performance Indicators (KPIs).
• Dealer Support and Management:
  • Develop and maintain strong relationships with Bandag dealers and Area Management Teams.
  • Contribute to 3-year strategic resource (SR) plans and provide ongoing support for material flow and production efficiency.
  • Document all dealer visits and service activities accurately.
• Other duties as assigned.

Qualifications

• Minimum of an Associate's Degree in a technical field (e.g., Mechanical Engineering Technology, Electrical Engineering Technology, or related coursework) or equivalent relevant experience.
• Bachelor’s degree in engineering or a related technical field is preferred.
• Military experience/training in electronics or electrical systems will be considered equivalent to an Associate's degree.
• Proven ability to troubleshoot and repair complex electrical, mechanical, and pneumatic systems.
• Strong communication, organizational, and project management skills with the ability to effectively train others.

Benefits

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.