[Hiring] Applications Engineer @CECO Environmental

Role Description

The Application Engineer (AE) at all levels is responsible for supporting the salesperson or customer with the technical review of our customer’s application. This defines our most competitive interaction. This role is responsible for promoting the sale of the Division’s products which requires abundant engineering knowledge to make judgments involving applications, installations, and economic consideration, as well as, handling all customer and distributor inquiries requiring technical assistance.

Your Responsibilities Will Be:

• Provide technical support and solutions to the sales team and customers from pre-sale strategy through client implementation and installation.
• Maintain extensive knowledge of complex aspects of products and systems.
• Analyze customer requirements and illustrate how company solutions can provide value and support their organization.
• Work in partnership with supply chain and sales team to confirm costs, strategize sales approaches, and ensure attainment of sales quotas.
• Prepare proposals and technical responses to RFI and RFPs.
• Understand specific client systems and equipment requirements in order to identify additional sales opportunities to provide to the sales team.
• Recommend modifications to standard products to meet individual customer requirements, within practical company and economic limitations.
• Provide written/verbal quotations and perform necessary follow-up in accordance with enterprise resource planning (ERP) and company price lists, electronic quote tool, and contractual discount schedules.
• May perform costing analysis on product line items versus published pricing to arrive at gross margin calculation for review and approval by Applications and Sales Managers.
• May coordinate customer delivery requirements with the Production Department and configure technical solutions for customers to ensure successful customer integration.
• Anticipate and answer client/sales questions on product functionality/usage, application inquiries, and appropriate product recommendation in a timely manner.
• Assist customers with troubleshooting problems, handle customer complaints, and solve problems in a prompt, professional manner; may be involved in investigating and reporting on warranty claims and return goods authorization (RGA) process.
• Collaborate and transfer technical knowledge with sales staff, trainers, and product support.
• Provide feedback on development, marketing literature, website development, and other system tools to boost productivity and as needed to increase sales of the Division’s products.
• Provide consultation or demonstrations remotely from the office, possibly onsite at trade shows, or by visiting client site for sales or service-related activities.
• Create and maintain internal documentation and drawings.
• Compile product information into succinct, organized technical documentation.
• Other job duties as assigned.

Qualifications

• A Bachelor’s Degree in Engineering or a related field and 5-8 years of experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Prior experience in the Engineering (chemical engineering preferred), mechanical, design, and/or commercial industrial manufacturing industry is helpful.

Requirements

• Microsoft Office Suite; ERP systems, ADP, Epicor and/or D365 is beneficial.
• Familiarity with EPM tools (e.g., Hyperion, TM1, etc.) preferred.
• Knowledge of the practical application of engineering science and technology.
• Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.
• Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Knowledge and prediction of physical principles, laws, their interrelationships, and applications.
• Knowledge of material science, including their properties and interaction with other products in the system.
• Exercising confidentiality, discretion, and sound judgment.
• Motivated self-starter with a sense of urgency.
• Strong analytical skills and critical thinking abilities.
• Ability to multi-task and prioritize with strong attention to details.
• Strong communication skills, both verbal and written.

Benefits

• Travel of 10-20% required to customer sites to assist prior and post project activities; must have the ability to travel across borders.

Work Environment

• Positions typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Concentrated mental and/or visual attention.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, workspace restrictions, intense noises, and travel.