[Hiring] Advanced Application Engineer @Honeywell

Role Description

The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problems. Visits to customer locations may be required for critical site investigations.

Responsibilities

• Ability to deliver remote support & services remotely and effectively.
• Ability to execute GTAC and other standard audit checklists.
• Report to regional stakeholders.
• Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
• Comply with all GSM processes for documentation and customer communication.
• Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
• Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
• Maintain proactive and timely communications, providing frequent and informative customer updates.
• Support Honeywell affiliates by participating in meetings with customers.
• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.
• Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
• Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.
• Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.
• Ability to detect and report Product Defects on the products supported in his current discipline.

Qualifications

• Engineering degree in electronics, Chemical, instrumentation or process technologies.
• 6+ years of experience with TPS and TPN (Total Plant Solutions and Total Plant Network) product family and related architecture including Honeywell TDC-3000/TDC-2000.

Requirements

• 6+ years’ experience with Honeywell process control systems, with specific troubleshooting experience in the following products:
• LCN/ELCN
• UCN/EUCN
• HG/EHG/EPLCG
• AM/EAM
• APP/EAPP
• ESVT
• US/GUS/EST
• PM/APM/HPM
• EHPM/EHPMx/C300PM
• NIM/ENIM/ENB
• EHB
• UEA
• HM/ELCN HM
• TCMI

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts.
• Health Savings Accounts.
• EAP and Educational Assistance.
• Parental Leave.
• Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.