[Hiring] Workplace Learning Facilitator Affiliate @LifeWorks

Role Description

As a seminar and workshop facilitator, you will be responsible for delivering in-person and virtual training sessions to TELUS Health corporate clients. You will also actively manage the learning environment and share your subject matter expertise and experience with client participants.

• Topics include change management, stress management, resiliency, respect, professionalism, and difficult behaviors (material is already prepared).
• Seminars:
  • Duration: 30, 60, and 90 minutes.
  • Focused learning, designed for concentrated skill-building with no pre-work.
  • Participants leave with practical tools and strategies they can implement right away.
• Workshops:
  • Duration: One hour or longer.
  • Interactive, learning beyond theory, emphasizing practical application in both work and personal life.
  • Expert-led session with problem-solving, analysis, and peer learning skill-building sessions with hands-on activities.
  • Half-day and full-day programs, most often focused on changing workplace behavior.
  • These workshops will provide strategies and tools that participants can instantly integrate into their lives.

Qualifications

• You hold a postgraduate degree in adult education, psychology, industrial relations, organizational behavior, or human resource management or equivalent experience.
• You have a minimum of 5 years experience in delivering instructor-led training in an applied workplace setting.
• You have practical experience delivering skill-based training to adult learners in a variety of workplace settings.
• You demonstrate superior communication, presentation, and group facilitation skills.
• You have the ability to adapt instructional materials and strategies to accommodate individual and group differences, as well as special needs.

Requirements

• Proven experience in employer education on topics of leadership and development, mental health, financial wellbeing, and/or diversity, equity, and inclusion.
• Expertise in the following areas:
  • Professional wellbeing (e.g. Effective communication, Respect in the workplace, Change Management, etc.)
  • Personal wellbeing (e.g. Burnout, Resilience, Transition to Retirement)
  • Mental wellbeing (e.g. Anxiety, Mental Health, Suicide Prevention, Grief, Media Influence, Relaxation Techniques, Vicarious trauma)
  • Physical wellbeing (e.g. Substance Use, healthy eating, Exercise, Sleep Hygiene, Men’s Health, Women’s Health)
  • Parental and caregiver wellbeing
  • Relationship wellbeing (e.g. Digital balance, healthy relationships)
  • Financial literacy
  • Diversity, equity and Inclusion (DEI) (e.g. Neurodiversity, Unconscious bias, Cross-cultural communication, Understanding microaggression)
  • Leadership (e.g. Multi-generation team, Conflict resolution, Crisis management, Emotional intelligence, Mental Health, Resilience, Change Management, AI)
• Affiliate (contract) facilitators will represent the TELUS Health brand and deliver dynamic and psychologically safe education experiences for both virtual and in-person instructional-led deliveries.
• Clients range from small businesses and government agencies to large multinational clients.
• Deliveries of pre-packaged content will vary from one-hour awareness seminar deliveries to multi-day blended learning programs.
• Occasionally, facilitators may be asked to support development, design, and testing of educational products.

Benefits

• We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Company Description

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.