[Hiring] WFE Success Coach @Strayer Education, Inc.

Role Description

Workforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer’s tuition assistance benefit. Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests.

• Partner with program advisors to ensure a smooth transition for employees into their chosen education program.
• Regularly communicate with employees throughout their academic journey primarily via outbound communication tools and methods.
• Assist employees in setting and achieving academic goals, developing effective study habits, and managing their time effectively.
• Help employees navigate academic challenges and connect them with appropriate resources, such as tutoring services or academic support programs.
• Monitor student progress and provide feedback on performance, identifying areas for improvement and potential roadblocks.
• Track key milestones and deadlines, proactively providing reminders and ensuring employees stay on track with their education plan.
• Conduct regular check-ins and progress reviews to assess progress and celebrate achievements.
• Develop and deliver workshops and resources on academic success, study skills, and time management.
• Maintain positive relationships with employees, employers, and educational institutions.

Qualifications

• Excellent communication and interpersonal skills, with the ability to build strong rapport and trust.
• Active listening and empathetic communication to understand individual challenges and provide personalized support.
• Coaching and mentoring skills to effectively guide individuals towards achieving their academic goals.
• Motivational and encouraging coaching style to inspire and empower individuals to persevere through challenges.
• Familiarity with common academic challenges and effective strategies to overcome them.
• Knowledge of student support services and resources available at various educational institutions.
• Data analysis and reporting skills to track student progress and measure coaching effectiveness.
• Strong relationship-building skills to develop trust and maintain positive connections with diverse stakeholders.
• Proficient in using phone, email, and chat (and ability to navigate between them seamlessly) to provide excellent customer service.

Requirements

• Minimum of 2 years of experience in higher education advising, academic coaching, or related field.
• Experience working with adult learners and non-traditional students preferred.
• Proven ability to provide effective guidance and support to individuals pursuing educational goals.

Education

• Bachelor's degree from an accredited institution required.
• Master’s degree from an accredited institution preferred.

Other

• Must be able to travel up to 10% of the time.
• Must be able to lift 25 lbs.
• Typical office setting.
• Mobility within the office including movement from floor to floor.
• Travel via plane, car, and metro may be required to perform this job.
• Must be able to work more than 40 hours per week when business needs warrant.
• Access information using a computer.
• Effectively communicate, both up and down the management chain.
• Effectively cope with stressful situations.
• Strong mental acuity.
• Regular, dependable attendance and punctuality are essential functions of this job.
• Other essential functions and marginal job functions are subject to modification.

Benefits

• Comprehensive package of benefits for employees scheduled 30 hours or more per week.
• Medical, dental, vision, life and disability plans.
• Well-being incentives, parental leave, paid time off, certain paid holidays.
• Tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan.
• Tuition assistance as well as entertainment and retail discounts.
• Non-exempt employees are eligible for overtime pay, if applicable.