[Hiring] University Administration Financial Aid Advisor @West Coast University, Inc.

Role Description

The University Administration (UA) Financial Aid Advisor delivers on our commitment of Student Centricity by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, their families, and other influencers as they move through the financial aid process.

UA Financial Aid Advisors support students beginning their education at West Coast University (WCU) and those actively attending by providing support to ensure that students are properly packaged for each academic year as needed for all WCU locations. They are also responsible for making necessary changes to student awards in a timely manner and responding to all tasks triggered for active students. Each associate is responsible for managing a student caseload and achieving stated operational outcomes for their caseload.

A successful UA Financial Aid Advisor will enjoy working collaboratively in a fast-paced environment, be detail oriented with strong follow-up skills, communicate in a friendly and compassionate manner, and thrive in an environment where new tasks and projects are available to grow their skillset.

This position requires alternate work hours to support students across all time zones including night and weekend work as needed.

Essential Functions & Responsibilities

• Understands program make up, funding programs and packaging standards for all WCU campuses including all ground and online programs spanning undergraduate and graduate funding eligibility.
• Ensures students are properly packaged for the prior AYs as they initiate the re-packaging process.
• Supports students through the initial and repackaging process and maintains ongoing student contact.
• Calculates and initiates student financial aid offers and payment plans.
• Provides the best possible experience for students during every interaction.
• Recognizes hidden issues and offers creative solutions to assist students.
• Positions the value of West Coast University (WCU) by matching WCU benefits to student/influencer needs.
• Ensures all processing related to students’ financial aid are administered accurately and timely.
• Navigates student/influencer through the financial aid process.
• Educates students on federal aid borrower’s rights and responsibilities.
• Works proactively with campus teams to support the needs of students.
• Executes the appropriate contact strategy and ensures proper follow up.
• Manages an assigned student caseload through a variety of tools and processes.
• Partners with other UA teams to ensure that packaged funds disburse timely.
• Adheres to College/University policies and procedures.
• Other duties as assigned.

Qualifications

• Bachelor’s degree from an accredited College or University is preferred.
• Experienced candidates will be considered without a degree provided they have more than 7 years of financial aid experience.

Requirements

• Requires solid working knowledge of standards and processes for financial aid and customer service in an educational setting.
• 2 years customer service required.
• 2 years financial aid experience required.
• May not be in default on a federal student loan or owe repayment of a federal grant.
• Must consent to audio and video recording of student financial aid appointments.
• Demonstrates highest level of integrity, professional ethics, and confidentiality.
• Strong customer service skills with focus on student success.
• Excellent verbal and written communication skills.
• Higher than average computer skills.
• Multi-Tasking and Time Management Skills; can adapt to a changing fast-paced environment.
• Ability to work independently in a remote environment.

Benefits

• CA Salary Range: USD $31.36 - USD $42.34 /Hr.
• Bonus Eligible: No

Company Description

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do.