[Hiring] Transcript Evaluator Degree Auditor @University of Maryland Global Campus

Role Description

A Degree Auditor is responsible for the evaluation of a student’s academic records. The Degree Auditor will process transfer credit from both traditional and non-traditional sources and will also evaluate a learners’ remaining degree requirements as they take credit concurrently or if they change their program or plan. Degree Auditors will work closely with all student-facing teams to ensure that students fully understand degree requirements and time to graduation by providing courteous and top-notch customer service.

• Evaluate traditional and non-traditional transfer credit to maximize applicable transfer credit.
• Ensure accuracy of a student’s program and plan information, course credit applicability, and coursework placement on a student’s academic advisement report.
• Communicate professionally and anticipate the needs of the learner and internal staff.
• Respond promptly to student and advisor questions regarding transfer credit and academic advisement.
• Collaborate with advising units to ensure learner needs are met.
• Synthesize incoming transfer credit scenarios specific to discipline or requirement area.
• Recommend areas for additional data or attention to improve student service.

Qualifications

• Bachelor's Degree
• Minimum of 1 year experience in a registrar’s office, academic records, graduation services, degree audit, transfer credit, academic advising, admissions operations, or a closely related higher education student services function.
• Demonstrated experience reviewing and interpreting student academic records, including transcripts, transfer credit, test credit, course substitutions, waivers, repeated coursework, academic standing, catalog year requirements, and program/plan requirements.
• Experience conducting degree audits, graduation reviews, or academic progress evaluations.

Requirements

• Entry level expertise in change management, diversity, and inclusion, holistic and systems thinking.
• Intermediate level competence in collaborative decision making, problem solving, professional integrity, and communication.
• Ability to work with detailed information from various sources with outstanding accuracy.
• Ability to organize and prioritize administrative tasks and workflow.
• Ability to communicate effectively with internal and external customers via phone, email, chat, and other methods.
• Ability to work independently and collaboratively with other staff.

Benefits

• Generous Time Off: 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for individuals and families.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Retirement Stipend: Equal to 7.25 percent of base salary with eligibility to contribute to a supplemental retirement account.
• Tuition Remission: Eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.