[Hiring] Training Specialist @Intertek UK

Role Description

We are seeking a proactive and customer-focused Training Specialist to design and deliver high-quality, scalable training programs that enable customers to confidently use our software. This role is critical in driving product adoption, reducing support demand, and enhancing overall customer experience through structured onboarding, ongoing education, and continuous improvement initiatives.

The Training Specialist will work cross-functionally with Product, Client Success, and Marketing teams to ensure training content is relevant, impactful, and aligned with customer needs and product evolution.

• Reactive Support Training – Drop-in Sessions:
  • Deliver regular open “drop-in” training sessions for end users
  • Facilitate ad hoc, customer-specific sessions where required
  • Capture recurring questions and pain points to inform training content improvements
• Proactive Product Education – Webinars:
  • Partner with Product teams to stay aligned on upcoming releases
  • Design and deliver feature-focused webinars
  • Drive engagement and adoption of new features post-release
• Customer Onboarding Training – i2i Onboarding:
  • Schedule and deliver structured onboarding programs for new clients
  • Tailor onboarding content to customer-specific use cases
• Training Content Ownership – i2i Tutorials:
  • Regularly review and update materials in line with product changes and user feedback
  • Align content with real customer pain points and common use cases
  • Collaborate with Product and Marketing to ensure consistency and accuracy
• Premium Customer Training – Diamond/Gold Programs:
  • Design and deliver structured annual training plans for premium customers
  • Provide tailored sessions including advanced feature training, refreshers, and deep dives
  • Support customer retention, renewals, and upsell opportunities through targeted enablement
• Feedback & Advocacy Loop:
  • Gather and analyse customer feedback following training sessions
  • Encourage and capture testimonials, quotes, and success stories
  • Collaborate with Marketing to support case studies and campaigns
• Customer Health & Insight Program:
  • Support the design and execution of customer health surveys for key accounts
  • Analyse results to identify risks, training needs, and growth opportunities
  • Share insights across Product, Marketing, and Customer Success teams

Qualifications

• Proven experience in Training, Enablement, Customer Success, or similar customer-facing role
• Experience delivering virtual and/or in-person training sessions and webinars
• Ability to translate complex product features into clear, user-friendly training materials
• Excellent communication and presentation skills
• Experience working cross-functionally with Product, Marketing, and Client Success teams
• Highly organised with the ability to manage multiple workstreams simultaneously
• Proficiency in Microsoft Office and training/webinar tools
• Experience with SaaS or subscription-based products (preferred)

Benefits

• Competitive salary/benefits
• Development and career opportunities around the Globe
• Working in a highly motivated team and dynamic working environment