[Hiring] Training Manager @EagleView

Role Description

The Training Manager in our department will lead our customer facing training team. The Training Manager oversees a team of Training Specialists responsible for delivering high-quality customer training and education experiences. This role is accountable for the strategic execution of training programs that support product adoption, customer success, and internal enablement. As a player-coach, the Training Manager leads by example, manages day-to-day operations, and fosters a culture of continuous improvement. The ideal candidate is a strong communicator, coach, and project manager who thrives on cross-functional collaboration and creating scalable, impactful learning solutions. This is a full-time remote role with a base salary of $74,400-$80,000 and 12.5% bonus potential.

Responsibilities

• Hire, onboard, and manage team headcount in alignment with department goals and business growth.
• Lead, coach, and develop a team of training professionals across varying experience levels; fostering performance, engagement, and career growth.
• Communicate and educate the team on company objectives, policy changes, and business priorities.
• Provide hands-on support with training delivery, content development, and key initiatives as needed.
• Manage workload prioritization, team scheduling, and resource planning for training delivery and content development.
• Collaborate with Product, Marketing, Sales, and other departments to ensure training programs align with product launches and business objectives.
• Evaluate team performance and training effectiveness using data-driven metrics and feedback loops.
• Establish and maintain standards for training documentation, tools, and delivery methods.
• Review training recaps, training dashboards and survey feedback to identify follow-up opportunities.
• Identify gaps in training processes and implement improvements to drive efficiency, scalability, and quality.
• Drive cross-functional projects related to product training, onboarding, or customer education campaigns.
• Stay current on industry trends, learning technologies, and best practices; recommend and implement enhancements to modernize training delivery.
• Support new product testing and provide input on usability from a customer training perspective.
• Annual professional development required.
• Other duties as assigned.

Qualifications

• 5+ years of experience in training, adult learning, or learning & development.
• Bachelor’s Degree in Education, Business, Communications, or related field (or equivalent experience).
• Strong people leadership skills with experience mentoring and coaching.
• Strong communication skills with the ability to influence across teams and present effectively to peers, stakeholders, and senior leadership.
• Proven ability to design and implement training strategies across multiple delivery formats.
• Proven ability to translate business objectives into actionable team direction.
• Ability to assess quality of work across direct reports, implement process improvements, and manage performance expectations.

Preferred Skills & Experience

• 2+ years in a people leadership role.
• Proficiency with training and communication tools such as LMS platforms, Zoom, HubSpot, SurveyMonkey, and Salesforce.
• Experience identifying and mitigating project risks.
• Experience implementing scalable team processes and advocating for efficiencies that drive long-term results.
• Experience utilizing AI solutions to improve team efficiencies and optimize data and processes.
• Deep understanding of instructional design, adult learning methodologies, and L&D process improvement.

Core Competencies

• Strategic Insight – Connects work to business strategy and impact.
• Executive Presence & Influence – Communicates confidently to influence key stakeholders.
• Constructive Conflict Resolution – Addresses conflict directly and productively.
• Leadership Courage & Candor – Provides honest feedback and addresses issues directly.
• Operational Discipline – Sets clear goals and tracks performance.
• Organizational Navigation – Navigates the organization to advance priorities.
• Team Effectiveness & Cohesion – Builds collaborative, high-performing teams.