[Hiring] Training & Implementation Lead @OrthoFi

Role Description

The Training & Implementation Lead will play a critical role in rolling out OrthoFi products and services to orthodontic practices nationwide. This role is responsible for managing the end-to-end implementation process, aligning key stakeholders, following structured project plans, and ensuring a smooth transition for our clients. Typical implementations include:

• Several weeks of remote system training and setup
• A few days of onsite training and coaching
• Post-implementation support in collaboration with the Adoption and Account Management teams

This is a temporary position through December 31, 2026, with the potential for continued opportunities based on business needs and performance.

Qualifications

• Bachelor’s degree required or equivalent work experience
• A strong desire to work in a challenging, fast-paced environment
• 2-4 years of client-facing training experience in software/service/processes strongly desired
• Orthodontic or dental experience is a plus—experience with OrthoFi is even better!
• Excellent presentation skills, professionalism, and poise
• Aptitude for building rapport and trust among others quickly
• Results Oriented, demonstrating creative problem solving and innovative thinking
• Professional / Adaptable communication skills to effectively interact in person, by phone or email
• Excellent work planning and analytical skills; ability to prioritize based on business need
• Demonstrated ability to work successfully as part of a team and assist others
• Willingness to travel ~75% of the time in normal seasons (2-3 days, 3 weeks/month)
• Experience with instructional design is nice to have

Requirements

• Ability to lead implementation and training efforts for orthodontic practices, ensuring successful adoption of OrthoFi solutions
• Align with key stakeholders to manage scheduling, project timelines, and training needs
• Conduct remote and onsite training sessions, providing hands-on support to orthodontic staff during system setup and go-live phases
• Support post-implementation efforts, including hosting office hours, facilitating new staff training, and addressing ongoing training needs
• Collaborate with cross-functional teams to ensure alignment and effective client handoffs

Benefits

• Full medical, dental, and vision benefits
• 401(k) match at 3% after 90 days
• Supportive culture with one-of-a-kind growth and development opportunities
• Option to work from home
• Employer HSA contribution
• Paid Parental Leave
• Company and team outings
• Peer-to-peer recognition program
• Vendor discounts

Compensation

$70,000K - $75,000K/annually

Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.

Work Authorization

You must be authorized to work for any employer in the US.