[Hiring] Training & Development Administrator @Migrant Help

Role Description

Part of the Quality team, the Training and Development Administrator is a new and exciting role at Clear Voice. You will ensure all new linguists complete mandatory training courses within the required timeframe after they join Clear Voice and ensuring that refresher e-learning is completed on an annual basis. You will keep detailed records of all training completed and ensure any training gaps are reported.

If you have demonstrable experience of driving engagement with excellent attention to detail, and are looking for an exciting role that makes a difference, we’d love to hear from you!

Role Responsibilities

• Following Clear Voice’s training and development processes to ensure all linguists have completed mandatory training within the required time frame.
• Assigning learning pathways and tracking progress within the LMS.
• Providing regular MI to the Senior Quality Manager, specifically highlighting completion rates and overdue training.
• Maintaining a robust CRM system, ensuring records are up to date.
• Proactively monitor training completion and follow up with linguists to ensure mandatory courses are completed within required timeframes.
• Facilitating access to the LMS and portfolio of courses; including registering new linguists, removing dormant users and providing general support and guidance.
• Working with the Senior Quality Manager & Assessment & Training Coordinator to understand the training and development needs of the linguists.
• Providing administrative support in the arrangement and delivery of training sessions delivered via MS Teams.
• Undertaking any other duties which may be assigned to support the Quality team.
• Manage a high-volume shared mailbox, prioritising, escalating and responding to queries in a timely manner, ensuring effective communication with stakeholders.
• Support continuous improvement initiatives within the training and development function.
• Assist in updating and maintaining training materials and resources within the LMS.
• Ensure compliance with GDPR and data protection standards when handling linguist information and training records.

Qualifications

• Experience of training and development processes, including managing mandatory training and compliance requirements.
• Knowledge of administrative principles and best practices, including record-keeping and data accuracy.
• Familiarity with handling high-volume inboxes and prioritising stakeholder queries.
• Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines.
• Strong problem-solving skills, identifying barriers to completion and supporting users to resolve them.

Requirements

• This post is subject to a Disclosure and Barring Service (DBS) check.
• Applicants must be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.).
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Benefits

• Our working week is 35 hours per week offering flexibility and work life balance.
• Enhanced family friendly provisions.
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave.
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme where Migrant Help pays 8% worth of employee salary into the pension scheme.