[Hiring] Training Design Manager @Forged Fiber 37

Role Description

Forged Fiber 37 is seeking a Training Design Manager to lead the strategy, design, development, and continuous improvement of technical training programs supporting Field Operations and Engineering & Construction organizations.

This role will be responsible for creating engaging, scalable, and effective learning solutions that build workforce capability across installation, repair, fiber splicing, network engineering, construction, safety, and operational processes. The Training Design Manager will partner closely with business leaders, subject matter experts, operations teams, and training facilitators to ensure learning programs drive measurable business outcomes and employee performance.

The ideal candidate possesses deep expertise in instructional design, adult learning methodologies, curriculum architecture, and learning technologies, along with the ability to translate complex technical content into impactful learning experiences.

In this role, the successful candidate will:

• Accelerate new hire time-to-proficiency across Field Operations and Engineering & Construction functions.
• Increase technician, splicer, and field workforce readiness through scalable learning programs and competency-based development pathways.
• Improve safety, quality, productivity, and operational performance metrics through targeted learning interventions.
• Build sustainable, scalable learning programs that support business growth and evolving technology requirements.
• Establish measurement frameworks that demonstrate training effectiveness and business impact through learner performance, operational outcomes, and workforce capability metrics.

Qualifications

• Bachelor's degree in Instructional Design, Education, Learning Technologies, Organizational Development, Human Resources, Communications, or related field; equivalent experience considered.
• 5+ years of instructional design and learning development experience.
• 2+ years of leading enterprise learning programs and large-scale curriculum initiatives.
• Experience supporting technical, field operations, telecommunications, utilities, construction, or engineering environments.
• Expertise in adult learning principles and instructional design methodologies.
• Experience with Learning Management Systems and authoring tools.
• Excellent written, verbal, presentation, and facilitation skills.

Requirements

• Experience supporting fiber broadband, telecommunications, engineering, or field service organizations.
• ATD certifications (CPLP/CPTD).
• Experience in competency mapping and workforce capability development.
• Knowledge of OSHA requirements, construction safety practices, and telecommunications field operations.
• Learning Technologies: Cornerstone OnDemand, SuccessFactors, Workday Learning, or similar LMS platforms.
• Articulate 360 (Storyline, Rise).
• Adobe Captivate.
• Camtasia.
• Microsoft 365 Suite.
• Learning analytics and reporting tools.
• AI-enabled content development tools.

Benefits

• Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Success Measures

• Reduction in employee time-to-proficiency.
• Improvement in operational quality and productivity metrics.
• Increased training completion and certification compliance rates.
• Positive learner satisfaction and knowledge retention scores.
• Demonstrated business impact through performance improvement and workforce readiness.