[Hiring] Training Coordinator @Virtual Staff 365

Role Description

Our client is Australia’s largest provider of aesthetic and medical-grade technology. They deliver cutting-edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond. They are now looking to hire a Training Coordinator that will be responsible for client training queries and providing support with the online learning platform.

Job Responsibilities

• Training Coordination – General:
  • Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients.
  • Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB.
  • Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB.
  • Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients.
  • Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process.
  • Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance.
  • Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey.
  • Issue Training Certificates and monitor Competency Checklists in a timely manner.
  • Maintain organized and accurate client communications and feedback records in Highrise.
• Training Coordination – Booking & Travel Management:
  • Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts.
  • Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly.
  • Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers.
  • Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar.
  • Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost-effective, and finalized at least one week prior to training.
  • Confirm outbound training sessions with clients via phone one week before the scheduled date.
  • Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval.
• Education HUB Management:
  • Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails.
  • Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB.
  • Monitor student messages and relay inquiries to the appropriate department promptly.
  • Support the Global Education Innovator with Education HUB tasks as required.
• Business Support:
  • Deliver high standards of client support in line with the company's mission to "Make People Feel Wonderful."
  • Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams.
  • Actively contribute to team meetings and help improve internal protocols and processes.
• General Office Administration:
  • Maintain accurate and up-to-date client records in Highrise following every client interaction.
  • Provide general product and service information to clients and redirect inquiries to the appropriate department.
  • Uphold and role model company values daily — Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun.
  • Perform additional reasonable tasks as required to support the smooth operation of the business.

Qualifications

• Previous experience in training coordination or a related field.
• Strong understanding of online learning platforms and tools.
• Proficiency in using Zoom and other virtual meeting platforms.
• Experience in scheduling and booking flights and accommodation.
• Excellent organizational and time management skills to manage schedules, bookings, and client communications.
• Strong problem-solving abilities, particularly in troubleshooting technical issues on online platforms.
• Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams.
• Ability to communicate complex information clearly and concisely.
• Experience in providing high-quality client support, ideally in a training or educational context.
• Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation.
• Competence in general office administration tasks, including maintaining client records and managing communications.
• Proficiency in using CRM systems like Highrise.
• Relevant qualifications in training, education, or business administration are preferred but not mandatory.
• Strong alignment with the company’s values, including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial mindset, and having Fun.
• Ability to work autonomously and as part of a team in a fast-paced environment.
• Ability to manage multiple tasks simultaneously and adapt to changing priorities.
• Willingness to occasionally travel or adjust working hours to meet training schedules.

Benefits

• Permanent work-from-home set-up.
• Dayshift (Australian business hours).
• Full-time job.
• HMO.
• Annual leave.
• Christmas Bonus.