[Hiring] Trainer, Corporate Sales Order Operations @1-800-Flowers.com, Inc.

Role Description

The primary duty of the Order Operations Trainer is the production and management of the Order Operations training; training materials, including monitoring and updating all training material, training the seasonal staff for the upcoming season, new employees coming into our support and ensuring our materials stay up to date throughout the year.

Essential Duties and Responsibilities

• Design, maintain update trainer book
• Design, maintain update training materials, training region, assessments, etc.
• Design, maintain update procedures impacting the Order Operations Team
• Provide information to admin and tech teams regarding incoming seasonal trainees
• Providing individual feedback to associates in training
• Documenting feedback per corporate procedures
• Training advanced skills on the floor after associates graduate from training
• Continuing education & feedback for existing core staff
• Assist with maintenance projects
• Process Improvement
• Order Review
• Responsible for answering questions that associates may have
• Ability to give clear instructions in a step-by-step manner
• Ability to utilize all resources to find answers
• Ability to patiently coach associates where to go to find answers
• Ability to answer questions, often the same ones repeatedly, in a cheerful and friendly manner
• Perform “Ask Me” duties in production, answer procedural questions of associates
• Detail oriented with a strong emphasis on accuracy
• Must be able to work 40 hours per week along with overtime as needed
• Ability to work a flexible schedule, including weekends, evenings, and holidays
• Ability to attend and successfully complete Leadership Training
• Demonstrated ability to handle confidential information with discretion
• Ability to communicate effectively and professionally with other departments as needed
• Ability to multi-task
• Affective conflict resolution
• Other duties as assigned

Qualifications

• Minimum requirements:
• Network (internet): Download speed 5mbs
• Upload speed 3mbs (preferable a wired connection NOT wireless)
• Satellite Dish NOT acceptable
• Preferred Hardware and Internet Service Speeds Specification:
• Network (internet): Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection NOT wireless)
• Hardware (PC): Windows 10 operating system
• 8-32 Gigabytes of RAM
• 50GB available space on your Hard Drive
• Apple or Windows PC Laptop or Desktop computer
• NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.
• Current IOS or Windows 10 OS
• 8th-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)
• Required: USB headset with mic (cordless NOT recommended)
• Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens
• Required: Mouse/touchpad and keyboard
• Required: Cellphone or landline (for DUO)

Knowledge, Skills and Abilities

• Knowledge:
  • Customer and Personal Service
  • English Language
• Skills:
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Coordination
  • Service Orientation
  • Teamwork
• Abilities:
  • Memorization
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Selective Attention
  • Spatial Orientation
  • Time Sharing
  • Written Comprehension
  • Written Expression
  • Extent Flexibility
  • Gross Body Coordination

Physical Demand and Work Effort

• Keying/typing, sitting, standing, walking
• Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials
• Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office and retail environment
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job
• Compliance with company attendance standards

Compensation

The expected hourly rate for this position is $16.75. The actual compensation will be determined by experience and other factors permitted by the law.

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