[Hiring] Trainer @Harris Computer

Role Description

Advanced Utility Systems, a division of Harris, is seeking a Trainer who is fully bilingual in English and French and will support enterprise software implementations and upgrades for utility customers across North America. This blended role combines:

• Training needs analysis
• Instructional design
• LMS-based learning
• Software testing
• Customer readiness (training facilitation and testing support)

The successful candidate will help ensure that customers understand their configured solution, are prepared to adopt new processes, and have completed the training and testing activities required for a successful go-live.

As AI becomes increasingly integrated into how we work, the specialist will use approved AI technologies responsibly to improve:

• Learning design
• Content development
• Test preparation
• Analysis
• Documentation
• Delivery efficiency

Accountability for the accuracy, security, and quality of all work remains with the employee. This remote role welcomes candidates anywhere in Canada. Travel is required as needed, approximately 50%. Candidates must hold a current, valid passport and be legally eligible to travel internationally.

Qualifications

• Full professional fluency in English and French, written and verbal.
• Three or more years of relevant experience in instructional design, software training, software testing, business analysis, application consulting, or enterprise software implementation.
• Utilities industry experience, including knowledge of utility operations, customer service, billing, or related business processes.
• Demonstrated experience conducting training needs analyses and developing role-based learning programs.
• Hands-on experience designing, publishing, maintaining, and reporting on training through a Learning Management System.
• Experience developing instructor-led, virtual, blended, or eLearning content.
• Experience developing or executing test plans, scenarios, test cases, and user acceptance testing.
• Demonstrated ability to use modern AI technologies responsibly to improve training, testing, analysis, or documentation.
• Strong facilitation, presentation, analytical, problem-solving, and customer service skills.
• Proficiency with Microsoft 365 applications, Smartsheet, and LMS platforms.
• Ability to manage multiple customer and project priorities in a fast-paced Professional Services environment.
• Valid passport, and ability to travel across North America.

Requirements

• Ability and willingness to travel up to 50% across North America.

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!