[Hiring] Technical Training Specialist II @Resideo

Role Description

This position is a part of the Training & Enablement organization and is responsible for providing technical product training on Resideo home solution products found in our HVAC, Security & Awareness businesses. Additionally, the Technical Training Specialist II will develop customized training programs to align with the specific criteria of HVAC, Water/plumbing, building science, customer, and market needs based on new product introductions.

• Provide technical product and procedural training, both in person and virtually, to Resideo customers, channel partners, and internal technical support teams.
• Support new-hire onboarding, new product introductions, conversions, wallet-share growth, and maintenance of existing business.
• Effectively manage relationships with Resideo Sales, Contractors, Distributors, and other Channel Partners.
• Act as a focal point for real-time Technical Support feedback on product performance for Resideo products.
• Actively participate in new product BETA testing, evaluations, and launches for new products, services, and feature sets.
• Contribute to and help with the development of new training content and the improvement or updating of existing content.
• Document, capture, and report on non-typical product performance and customer issues as they arise in the field.
• Attend industry-related functions such as Trade Shows and Association functions when needed.
• Keep accurate records of training executed and perform surveys to measure effectiveness.
• Document all tasks and project activity.
• Effectively manage Travel & Expense spend to minimize cost while maximizing results.
• Support New Product Introduction and Train-the-Trainer activities for new products, technologies, and procedures.
• Design and implement changes to points of interaction between the customer and Technical Support Associates to enhance the customer experience.
• Identify and communicate areas of improvements to leadership to enhance agent services to customers.
• Perform other duties and tasks as requested.

Qualifications

• 5+ years of Residential HVAC or Security industry experience focused on the installation, commissioning & optimization required for that line of business with a minimum of 2 years of experience in a customer-facing role.
• Professional experience utilizing Microsoft Office tools and OS platforms.
• Proven ability to conduct instructor-led trainings and effectively deliver classroom and web-based training with professional classroom demeanor.
• Valid Driver’s license.
• The candidate for this position must be based in Alberta or British Columbia, supporting operations across both provinces and traveling up to 75% within these territories.

Requirements

• Excellent communication skills (oral, written, and presentation).
• Resideo or industry product knowledge and experience.
• Excellent writing and editing skills.
• Ability to adapt to evolving products and technology.
• Experience as a trainer/educator for technical products.
• Excellent team and communication skills.
• An ability to take initiative and work with limited direction.

Benefits

• Opportunity to hone skills around driving results across cross-functional teams.
• Enjoy work-life balance with vacation time that can be scheduled with manager approval based on business priorities and personal needs, without pre-set maximums.
• Immediate eligibility for additional Resideo-provided benefits, including Medical, Dental, Vision insurance, and 401K.
• The typical base salary for this role ranges from CAD $68,250 to $113,750 per year but varies by specific work location.