[Hiring] Technical Training Lead @mSupply

Role Description

The Technical Training Lead will lead the creation and delivery of high-impact, technician-focused training programs. This role is critical in shaping how servicers across the country learn, grow, and stay up to date on appliance repair techniques. Responsibilities include:

• Designing and developing appliance repair training content aligned with real-world technician needs.
• Conducting hands-on, in-person training at mSupply branches and partner sites across the U.S. and Canada.
• Creating digital training assets, including instructional videos, repair guides, and documentation.
• Collaborating with internal teams to source accurate and current technical resources.
• Providing expert troubleshooting support to MSA members and virtual learners.
• Supporting the management and improvement of the virtual training platform for clarity, engagement, and accessibility.
• Representing MSA's training mission in the field, building trust with technicians and service organizations.
• Evaluating training effectiveness and incorporating feedback to continuously improve content and delivery.
• Traveling and participating in training sessions as needed.
• Performing additional duties as assigned, with flexibility to adapt to evolving organizational needs and responsibilities.

Qualifications

• Over 5 years of experience in appliance repair, technical support, or training.
• Strong instructional skills with the ability to clearly explain complex technical concepts.
• Hands-on experience with a wide range of appliance brands and models.
• Skilled in creating engaging technical content using PowerPoint and related tools.
• Highly organized with strong time management abilities.
• Willing and able to travel extensively throughout the U.S. and Canada.
• Holds a valid driver’s license and can lift and move heavy equipment as needed.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experienced in using office technology, including computers, scanners, phone systems, and virtual meeting platforms.

Requirements

• This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:
• Bending, lifting, and carrying materials up to 50 lbs, along with intermittent standing and walking throughout an 8-hour shift.
• Prolonged periods of sitting (up to 8 hours) and continuous use of fingers, hands, and arms for computer and office tasks.
• Frequent operation of office equipment such as computers, phones, and scanners for up to 8 hours per day.
• Regular verbal communication through phone and in-person interactions, averaging up to 6 hours daily.

Benefits

• Medical, dental, vision, and prescription coverage effective immediately.
• 401(k) plan with company contributions.
• Life insurance and short- and long-term disability coverage.
• HSA/FSA options and an Employee Assistance Program (EAP).
• Paid time off, including vacation, holidays, and personal days.
• Weekly pay, employee discounts, and more.