[Hiring] Technical Trainer @IES Communications

Role Description

The primary responsibility of the Technical Trainer is to train employees in all IES training, standards, certifications, and industry best practices. The Technical Trainer sits within the Training Department and works in close, day-to-day partnerships with various division leaderships. They will build programs from the ground up developing our standards training curriculum, our hands-on technician practical courses, and deliver both to technicians and teams across the country. This role is central to growing talent internally, establishing repeatable installation standards, and positioning IES as the benchmark of our industry.

• Develop and train required technical skills for IES employees within a specific program, branch or department.
• Conduct training needs assessment by collecting information pertaining to work procedures, workflow, and reports, understanding job-specific functions and tasks.
• Work with branch and regional leadership to identify skill gaps and tailor training content to real-world installation and service scenarios.
• Evaluate training by assessing effectiveness of training to specific job applications.
• Maintain quality service by establishing and developing program specific standards.
• Implement training processes and best practices that add value and improve business performance.
• Ensure all personnel have required access and understand what their role requires within the systems that IES functions in.
• Create scalable, repeatable training materials, assessments, and certification pathways that can be rolled out consistently as the division grows.
• Provide instruction and eLearning guides for new technologies and processes that are developed.
• Develop comprehensive training materials for both classroom and eLearning experiences.
• Provide one-on-one training sessions to employees with questions and/or issues as needed.
• Provide and maintain professional training in a classroom and field environment as well as provide coaching to groups or individuals.
• Provide refresher training as necessary.
• Ensure precise processes are being communicated in a timely manner.
• Gather feedback from teams to improve training and processes.
• Travel 75% to deliver in-person training sessions, on-site coaching, and practical skills assessments across IES branch and field locations.
• Serve as a subject-matter expert on industry standards, codes, and best practices, keeping curriculum current as technology and regulations evolve.
• Support internal talent development by mentoring technicians and identifying high-potential employees for advancement, reinforcing IES’s ability to grow talent from within.
• Other duties as assigned.

Qualifications

• Operate as a team member of management.
• Strong verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitude.
• Must be able to work a non-standard work schedule as required to provide job, team or individual specific training.
• For demonstration purposes, must be able to climb ladders, use hand and power tools, and lift 50 pounds.
• Must be self-motivated, positive in approach, professional and lead others to create, develop, implement and review project process improvement(s).
• Must promote the Company culture and mission to all employees, vendors, clients and business partners.
• Must possess proven problem-solving skills, critical thinking skills, and the ability to effectively read, write and give oral presentation(s).
• Must be able to travel within the United States as needed.

Requirements

• High School diploma or equivalent.
• Minimum of three (3) years of training experience or related role.
• Demonstrated knowledge of job costing, job planning, quality management, safety training, and contract administration.
• Proficient with Bluebeam, SharePoint, Microsoft Office (Word, Excel, and PowerPoint).
• Working knowledge of how to utilize AI safely and securely.
• Working knowledge of arithmetic, algebra, geometry, and their applications.
• Working knowledge of industry standards, best practices, codes, and their applications.
• Ability to demonstrate installation techniques, best practices, and proper use of tools/equipment.
• Proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting, and quality requirements.
• Industry certifications (ASIS International PSP, SIA CSPM, ESA CVSS or CSSI) or equivalents.
• Industry manufacturer certifications (Genetec, Lenel, Software House, Milestone, Honeywell, Bosch, etc.) or equivalents.
• Prefer Trainer certification or verifiable training capability in Audio Visual, Distributed Antenna System (DAS), Structured Cabling, or Security.
• Working knowledge of instructional design and adult learning theory practice preferred.
• Maintain technical knowledge by attending educational workshops, reviewing publications.
• Working knowledge of construction process (bid process, project management, delegation, finance, etc.).
• Must meet Company minimum driving standards.

Benefits

• Safety is Priority One – and our record shows it.
• Competitive Pay.
• Company 401K plan with Employer Contribution Match.
• Company Paid Time Off.
• Company Paid Life Insurance.
• Choice of Medical Coverage including Prescription and Short Term Disability Plans.
• Choice of Dental and Vision Coverage.
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage.
• Auto and Home Insurance Discount Programs.