[Hiring] Technical Trainer @Govcio LLC

Role Description

GovCIO is currently seeking a remote Technical Trainer to develop, deliver, and support continuous improvement of high-quality training programs. This role combines exceptional presentation and writing skills with the ability to engage, educate, and inspire diverse audiences through effective training.

• Develop, maintain, and update instructor-led training, virtual training, Knowledge Base (KB) articles, Standard Operating Procedures (SOP), and other learning resources.
• Deliver engaging and professional training sessions to technical and non-technical audiences using instructor-led, virtual, and self-paced learning methods.
• Translate complex operational and technical concepts into clear, concise, and user-friendly content.
• Collaborate with program management, operational team, product managers, technicians, engineers, and training team to identify training needs and develop effective learning solutions.
• Evaluate training effectiveness and recommend improvements to increase learner engagement, knowledge retention, and user adoption.
• Ensure training materials remain current with system enhancements, process changes, and evolving business requirements.
• Support new technology implementations, system releases, and operational initiatives through development and delivery of training content.
• Facilitate knowledge transfer and contribute to workforce readiness, operational excellence, and mission success.

Qualifications

• Bachelor's degree in Education, Training, Communications, Technical Writing, Information Technology, or a related field and 5 years of experience (or equivalent combination of education and experience).
• Minimum 2 years of experience developing training content, technical documentation, or knowledge materials.
• Experience delivering classroom, virtual, or webinar-based training to diverse audiences.
• Experience supporting operational, technical, healthcare IT, government, or enterprise technology environments preferred.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent communication skills, ability to speak clearly, confidently, and comfortably with a wide range of audiences.
• Ability to communicate effectively both verbally and in writing, including status reports, scoping documents, lessons learned, roadblocks/impediments, and other training-related documentation.
• Able to communicate ideas in both technical and user-friendly language.
• History of consistently meeting or exceeding established individual performance objectives and goals.
• Calm and focused ability to handle high-pressure escalations, roadblocks/challenges, and customer expectations.
• Be a team player!
• Regular and reliable attendance is required.
• Must be able to obtain and maintain a Public Trust Security Clearance.
• U.S. citizenship required.

Preferred Skills and Experience

• Strong technical writing, editing, proofreading, and content development skills.
• Experience creating multimedia learning content, including videos, interactive tutorials, and web-based training.
• Excellent presentation, facilitation, and public speaking abilities with a professional and engaging delivery style.
• Proficiency with Microsoft 365 applications, including Word, PowerPoint, Teams, SharePoint, and Outlook.
• Experience with Learning Management Systems (LMS) and e-learning development tools.
• Ability to create visual training materials, process flows, and instructional content.
• Strong interpersonal, communication, collaboration, and stakeholder management skills.
• Knowledge of adult learning principles, instructional design methodologies, and training best practices.
• Ability to learn and understand new technologies, applications, and operational processes quickly.

Professional Qualifications

• Strong work ethic and accountability.
• Effective time management and multitasking ability.
• Dependable, punctual, and customer-focused.
• Team-oriented with a collaborative mindset.
• Attention to detail and quality.
• Problem-solving and analytical thinking.
• Confident, calm, and clear communicator.

Posted Salary Range

USD $85,000.00 - USD $95,000.00 /Yr.