[Hiring] Technical Trainer @Designed Conveyor Systems

Role Description

As a Customer Service Technical Trainer, you’ll help customers confidently use Datum, our warehouse execution system (WES), and the control systems that support their automated conveyor operations. Your primary focus will be developing and delivering two training types, DCS System and DCS Software (Datum).

• Train Operations teams on their overall system components and functions.
• Build manuals and presentations to support System Training.
• Develop and deliver customer training on Datum, focusing on:
  • Software functionality
  • System navigation
  • Operating workflows
  • Troubleshooting
• Explain how Datum works with automated conveyor and PLC control systems.
• Use technical documentation and operating instructions to build clear training plans and user guides.
• Coordinate vendor-led software and systems training during projects.
• Collect and organize documentation to support customer learning.
• Communicate clearly, both verbally and in writing, with Maintenance and Operations teams.
• Maintain records of completed customer training and use participant feedback to identify knowledge gaps.
• Sell and schedule additional software and systems training as needed.
• Travel up to 50% (30% Typical) to customer and vendor locations to deliver and receive training.

Qualifications

• At least two years of experience working with fully automated conveyor and PLC control systems.
• Working knowledge of high- and low-voltage electrical systems.
• Ability to plan and manage software and systems training schedules.
• Strong customer service skills and effective listening abilities.
• Capability to manage competing priorities and adapt training plans.

Requirements

• Ability to explain technical software and systems concepts clearly.
• Demonstrate workflows and help Maintenance and Operations teams apply what they learn.
• Collaborate with customers, vendors, and teammates to understand training needs.

Benefits

• Competitive salaries.
• Flexibility and autonomy for employees.
• Community outreach projects throughout the year.
• Company events and a fun work environment.

Company Description

DCS was founded in 1982 and has grown to serve major clients in multiple industries by providing material handling, full-scale warehouse operations, and conveyor design solutions that are custom crafted for their needs. We build relationships that empower us to craft custom solutions together.

DCS is committed to creating an extraordinary employment experience for our team, offering programs and services that are among the best in the business.