[Hiring] Team Manager, Training @Pearson

Role Description

Pearson is seeking an Enterprise Training Leader to lead, scale, and grow our Instructor-Led Training business for enterprise customers. This is a senior leadership role responsible for defining the strategy, operating model, and delivery standards for live training services while ensuring strong customer satisfaction, effective team utilization, and measurable business growth.

The Enterprise Training Leader will manage a cross-functional, global team that currently includes Training Architects, Operations Managers, and Schedulers. Together, this team supports the full training lifecycle:

• Understanding client needs
• Defining training solutions
• Coordinating content requirements
• Planning timelines and participant volumes
• Scheduling instructors
• Preparing delivery logistics
• Ensuring successful training execution

This leader will partner closely with Sales, Customer Success, Content, Delivery, Operations, and external training partners to create scalable training offerings, support customer opportunities, equip sales teams to position training solutions, and ensure Pearson delivers a consistent, high-quality experience for enterprise clients and learners.

Qualifications

• Experience leading training, learning services, professional services, customer delivery, or training operations functions in an enterprise business environment.
• Experience managing cross-functional teams responsible for solution design, operations, scheduling, customer delivery, and business performance.
• Strong knowledge of instructor-led training or virtual instructor-led training operations, including solution design, instructor coordination, learner readiness, scheduling, logistics, materials, and delivery quality.
• Experience working directly with enterprise clients to understand business needs, define training requirements, align stakeholders, and deliver successful outcomes.
• Experience designing Learning plans that may include live training in conjunction with other forms of learning.
• Proven ability to manage utilization, capacity planning, performance metrics, operational priorities, and revenue-related expectations.
• Experience creating or scaling training offerings, service portfolios, delivery models, playbooks, dashboards, tools, or operating processes.
• Strong commercial awareness and the ability to collaborate with Sales, Customer Success, Content, Product, Finance, Delivery, and external partners.
• Excellent executive communication skills, including the ability to present strategy, risks, performance insights, and recommendations to senior stakeholders and customer contacts.
• Bachelor’s degree or equivalent combination of education and relevant professional experience.

Requirements

• Experience in enterprise learning, workforce skilling, technology training, education technology, professional certification, or customer-facing learning services.
• Experience with training areas such as AI skills, cybersecurity, and power skills.
• Experience managing distributed or global teams across multiple time zones and regions.
• Experience working with external instructors, training vendors, authorized training partners, or contract trainer networks.
• Experience enabling sales teams, supporting go-to-market planning, or creating customer-facing training offering collateral.
• Experience contributing to proposals, statements of work, pricing inputs, utilization targets, revenue growth, margin considerations, or business cases.
• Familiarity with training platforms, learning management systems, scheduling tools, CRM systems, reporting dashboards, or resource management systems.

Benefits

• Compensation influenced by a wide array of factors including skill set, level of experience, and specific location.
• The minimum full-time salary range is between $140,000 to $180,000.
• This position is eligible to participate in an annual incentive program.
• Information on benefits offered is available.

What Success Looks Like

• A clear enterprise training strategy and operating model are adopted across the team.
• Team utilization, workload balance, delivery readiness, and instructor coverage are visible and actively managed.
• Training offerings are clearly packaged and easier for Sales and Customer Success teams to position with customers.
• Enterprise clients experience consistent, high-quality instructor-led training delivery.
• Customer satisfaction, learner feedback, operational quality, and repeat engagement opportunities improve over time.
• Delivery risks are proactively identified, escalated, and resolved.
• The training business becomes more scalable through repeatable processes, stronger governance, and better tools.
• The role contributes measurably to training revenue growth, pipeline support, and long-term business expansion.