[Hiring] Student Support Advisor @Stride, Inc.

Role Description

The Student Support Advisor is responsible for increasing student and Learning Coach engagement within the school to drive improved academic growth. The role is committed to providing consistent support throughout the student experience.

• Oversee a caseload of students assigned by the school to increase engagement (e.g., monitoring student log in, class attendance) through intervention (e.g., Learning Coach training, catch up sessions, time management).
• Provide consistent proactive support to students using data resources.
• Provide support to students and Learning Coaches through the Onboarding (Strong Start) experience.
• Serve as primary point of contact between students and Learning Coaches and teachers and/or school administration.
• Pursue and apply continuous education and training to increase efficacy with the dynamic needs of their students and Learning Coaches.

Qualifications

• Two (2) years of college AND
• Two (2) years of experience in education OR
• Equivalent combination of education and related experience.
• Ability to pass required background check.

Requirements

• Strong written and verbal communication skills.
• Excellent problem-solving skills.
• Organizational skills, multi-tasking abilities.
• Adaptable and comfortable in a fast-paced work environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency.
• Familiarity with the online learning experience.
• An ability to learn new technology tools quickly (ex. database and web-based tools).
• Ability to travel 25% of the time.

Benefits

• Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.
• Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.
• Offers will typically be in the bottom half of the range.

Company Description

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.

The mission of Michigan Great Lakes Virtual Academy (MGLVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community.