[Hiring] Student Success Coach @Project Kitty Hawk

Role Description

The Student Success Coach is a dedicated professional who understands the needs of adult learners and how to best support them in pursuing their higher education goals. This role aims to provide guidance and empower adult students to succeed academically by assisting them in developing strategies, setting goals, and navigating unique challenges they may face. This role will work closely with adult students to promote their academic and personal growth, fostering a supportive and motivating environment throughout the student lifecycle.

• Provide personalized academic advising to adult students, helping them select appropriate courses, create and maintain degree plans, and understand degree requirements.
• Utilize relevant coaching principles and strategies to promote student self-awareness and inspire action.
• Collaborate with students to identify their educational and career goals, create a clear roadmap for success, and monitor their progress.
• Offer guidance and resources to improve study skills, time management, and organizational techniques to enhance academic performance.
• Address the unique challenges faced by adult students, including work-life balance, time constraints, and financial concerns, by offering tailored solutions and referrals to relevant support services.
• Assist students in navigating resources, including libraries, tutoring, and personal wellness resources.
• Encourage students to explore career pathways and resources and foster a holistic approach to education and future employment.
• Identify at-risk students, develop intervention plans, and actively engage in outreach efforts to re-engage and retain adult learners.
• Analyze and interpret data to effectively support students and improve student success.
• Prepare for, attend, and meaningfully contribute to internal and partner institution meetings, upholding professional standards and ensuring discussions, decisions, and follow-through support organizational strategy and partner outcomes.
• Ensure the confidentiality of all student information, adhering to and enforcing appropriate security policies based on the sensitivity of company data.
• Participate in professional development activities, attend relevant conferences, and engage with industry associations to expand knowledge and network with peers.

Qualifications

• A bachelor’s degree in education, counseling, psychology, or a related field.
• At least 2 years of experience working in academic advising or student support services with adult students in an online higher education setting.
• Demonstrated experience coaching individuals, particularly in an educational or support context, to enhance their academic and personal development.
• Knowledge of the challenges and needs specific to adult learners in higher education.
• Knowledge of and experience with CRM, LMS, and SIS platforms and other technologies used in online higher education and student management.
• Strong interpersonal skills and the ability to build rapport with adult students.
• Excellent communication, organizational, and time-management skills.
• Knowledge of relevant academic policies and procedures.
• Knowledge of Family Educational Rights and Privacy Act of 1974 (FERPA).
• Ability to exercise discretion, professionalism, and good judgement and maintain confidentiality.
• Operate with agility and resilience in a dynamic, fast-moving environment, quickly adjusting to change while maintaining productivity, professionalism, and quality outcomes.

Requirements

• Master’s degree in a related field (preferred).
• Certification in Academic Coaching or a related coaching discipline (preferred).

Benefits

• Comprehensive benefits package including full medical/dental/vision coverage.
• 401K with match.
• Generous time-off policy with paid volunteer time.
• Competitive salaries with the potential for performance bonus.
• Remote working flexibility.

Company Description

Project Kitty Hawk is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.

Project Kitty Hawk is dedicated to this policy concerning recruitment, hiring, placement, promotion, training, compensation, benefits, employee activities, and general treatment during employment.

For individuals with disabilities who would like to request an accommodation, please contact Kelly Snow at [email protected].

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.