[Hiring] Student Success Coach @Podium Education

Role Description

We are seeking a Student Success Coach to ensure an exceptional experience for students and provide outstanding support to Instructors of Record (IORs). This role is ideal for an organized and student-focused professional who excels at high volume communication, collaboration, deescalation, and problem-solving at scale. This is a great opportunity to directly contribute to the growth and success of a dynamic company.

Responsibilities

• Student Experience Excellence:
  • Conduct manual outreach to students to provide targeted support with high need students.
  • Address Level 3 student success inquiries and resolve escalated cases effectively.
  • Manage and track final project outreach in Intercom, including extending project deadlines where appropriate.
  • Document accommodation letters and incident reports.
  • Collaborate with team members to share best practices and optimize workflows for scale.
• Instructor of Record (IOR) Support:
  • Provide excellent customer service including, but not limited to, anticipating needs of the partner, bringing collaborative ideas to meetings, keeping up with university specific deadlines.
  • Ensure timely and efficient submission of escalations related to partnerships or IOR needs.

Qualifications

• Strong interpersonal and communication skills, with experience in educational partnerships or student success roles.
• Ability to manage multiple priorities, handle escalations, and support diverse stakeholders.
• Ability to work independently and self-solve at a high volume.
• Proficiency in using student management systems (e.g., SalesForce, Intercom) and tracking outreach efforts.
• Passion for creating an engaging, inclusive, and supportive student experience.

Nice To Haves

• Experience career coaching undergraduate and non-traditional students.
• Experience with customer success and account management.

Benefits

• Competitive salary and benefits with performance-based bonus.
• Remote, flexible work environment (and a fabulous office if you’re in Austin, TX).
• A mission-driven team that genuinely believes in what we’re building.
• Real ownership and visibility—this is not a large team where work disappears into a backlog.
• 401k, Health, Vision and Dental insurance packages.
• Short term disability insurance.
• Unlimited Paid Time Off.
• Discounted Wellhub Membership.
• Access to 3 Mental Health Applications.
• One Medical Membership.
• 8 Company-Paid for Therapy Sessions.
• Free access to upskill through our Global Experiential Programs.
• Excellent Birthing and Bonding Leave policies.
• Sleep coach for post-partum and infant coaching.
• Student and Partner focused half days every First Friday of the month.
• Extremely talented and intelligent co-workers.
• A massive impact on universities and the lives of others, every single day.