[Hiring] Student Success Coach @Boise State University

Role Description

The Student Success Coach is responsible for proactively recruiting prospective students who indicate interest in pursuing an online degree program through Boise State University. This position may have the opportunity to work remotely, where all work is performed from an approved alternative work location. Candidates must reside in one of the following states to be considered: Alabama, Arizona, Florida, Georgia, Idaho, Kansas, Louisiana, Nebraska, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia, or Wyoming. Candidates in this role must be able to work Monday through Friday, 8:00 am - 5:00 pm (Mountain Time), providing real-time support through Zoom, chat, and email while also completing assigned duties based on priorities. This position is not eligible for VISA Sponsorship.

Qualifications

• Bachelor’s Degree and 2 years of experience or equivalent.
• Master’s degree in a related field from an accredited college or university (preferred).
• 1-2 years of experience supporting or recruiting online learners (preferred).
• 1-2 years of experience with student information systems (SIS) or customer relationship management (CRM) software like PeopleSoft or Slate (preferred).

Requirements

• Ability to adapt to rapidly changing priorities and work well under pressure.
• Excellent customer service skills.
• Demonstrate a strong ability to manage, coordinate, and deliver on concepts and information effectively while ensuring the university and department values.
• Experience in handling difficult and sensitive situations, using sound, independent judgment within general policy and legal guidelines.
• Good knowledge of online learning environments.
• Proficiently collaborate, negotiate, and communicate with all stakeholders (internal and external) via phone, email, virtual conferences, and in person to achieve a desired outcome.
• Exhibits good organization and time management skills.
• Ability to preserve the confidentiality of sensitive information.
• Be detail-oriented with a high level of integrity and enthusiasm.
• Establish and maintain effective working relationships with and elicit cooperation from colleagues, members of external groups, and co-workers on complex issues.
• Ability to compose written material with a succinct message and free of spelling or grammatical errors.

Benefits

• Salary of $51,584/yr.
• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days).
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service.
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees).
• Excellent medical, dental and other health-related insurance coverages.
• Tuition fee waiver benefits for employees, spouses and their dependents.

Required Application Materials

• Cover Letter
• Resume
• Three References