[Hiring] Student Success Coach @Dallas College

Role Description

The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.

• Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion.
• Success Coaches are the consistent single point of contact, responsible for helping students navigate their higher education journey towards a career.
• Teams serve traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations.
• Leverages emerging technology to streamline student communication, tracking, and service efficiencies.

Qualifications

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of Dallas College certificates, programs, and degrees.
• Thorough understanding of college and community resources that address holistic student needs.
• General knowledge of baseline financial aid and FAFSA information.
• Knowledge of Dallas College, State and Federal policies and procedures impacting service to students.
• Ability to leverage emerging technology to track and monitor student progress towards completion goals.
• Experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.
• Ability to assist students in identifying and navigating barriers that impact retention, persistence, completion, and success.
• Depth of knowledge and experience in academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
• Strong commitment to shared accountability and high-quality customer service and care.
• Experience effectively engaging and supporting students in a remote work environment.
• Familiarity with relevant national policies, practices, and legislation that relates to retention, success coaching, and pathway development and support.
• Ability to respond appropriately to issues in a dynamic rapidly changing educational/economic environment.
• Understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement.
• Demonstrated ability to work effectively with students from a full range of diverse populations.
• Experience working with underserved and marginalized communities.
• Commitment to continuous learning and professional development.
• Excellent time management, organization, problem-solving, and communication skills.
• Strong listening, writing, and verbal skills.
• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

Requirements

• Bachelor’s degree or higher in higher education, student development, community college leadership, or related field.
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday, especially during heavy registration peak times.
• Bilingual or multilingual skills preferred.
• Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.

Key Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high-quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance.
• Provide timely responses (within 1 business day) to student inquiries via phone, email, and technology applications.
• Collaborate with a broad network of internal and external partners to connect students to additional supports.
• Utilize technology to streamline student communications, nudges, and progress monitoring.
• Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study.
• Collaborate across the division to develop and implement high-impact engagement and support strategies.
• Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and collaborations.
• Participate in ongoing relevant professional development.
• Prepare reports, proposals, and recommendations for overall programs; keep detailed records of assigned activities.
• Complete required Dallas College Professional Development training hours per academic year.
• Perform other duties as assigned.

Benefits

• Normal physical job functions performed within a standard office environment.
• Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Company Description

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees.