[Hiring] Student Success Associate @Savvital

Role Description

We are looking for a high-impact, student-facing Student Success Manager to support a fast-growing education platform. In this role, you will be the primary guide for students navigating the complex college application journey. This is a mission-driven position ideal for a "builder" who thrives in communication-heavy environments and can lead students from initial interest all the way through to successful enrollment. You will act as a mentor, strategist, and advocate, ensuring every student has the support they need to secure their academic future.

What You'll Be Doing

• Student Engagement & Guidance
  • Act as the primary point of contact for prospective and current students via high-volume phone calls and text messaging.
  • Guide students through the entire college application lifecycle: from initial interest and application to final enrollment.
  • Build deep rapport and trust with both students and their families to navigate high-stakes decision-making.
  • Identify individual student needs and provide tailored support to overcome obstacles in the admissions process.
• Operational Excellence & Tracking
  • Maintain rigorous follow-up discipline to ensure no student falls through the cracks.
  • Meticulously track all interactions, status updates, and documentation within CRM systems.
  • Collaborate with internal teams to provide feedback on the student experience and help iterate on our internal workflows.

Requirements

• Core Requirements
  • Experience: Background in customer support, sales, or college counseling is preferred.
  • Communication: Exceptional verbal and written skills; you must be comfortable and confident handling high-volume outreach.
  • Tech-Savvy: Proficiency in using CRM tools and digital communication platforms.
  • Resilience: Ability to maintain empathy and patience in a fast-paced, high-volume environment.
• Mindset
  • Student-Focused: A genuine passion for helping students achieve their academic goals.
  • Highly Organized: Strong self-management and follow-up discipline.
  • Adaptable: Comfortable with the ambiguity of a scaling organization and the discipline required for remote/international team collaboration.
• Nice to Have
  • Prior experience in the Ed-Tech space.
  • Familiarity with the U.S. college admissions landscape.

Key Performance Indicators

• Conversion Rate: Successful progression of students from lead to enrolled status.
• Engagement Velocity: Response times and consistency of follow-ups.
• Data Integrity: Accuracy and completeness of student records within the CRM.
• Student Satisfaction: Positive feedback from families regarding the guidance provided.

Working Hours & Time Zones

• Primary Working Window: 3:00 PM – 9:00 PM Pacific Time (PT)
• Pakistan Time Equivalent: 3:00 AM – 9:00 AM PKT (next day)
• Days: Weekdays (flexible scheduling within the time window)
• Weekends required (Saturday & Sunday availability is mandatory)

Compensation & Benefits

• Base Salary: Market Competitive.
• Allowances: Internet, Electricity, and Wellbeing.
• Health: Medical Insurance for you.
• Growth: Performance-based bonuses, annual increments, and company-wide success bonuses.