[Hiring] Student Experience Coordinator @triOS College Business Technology Healthcare

Role Description

The Student Experience Coordinator will be responsible for enhancing the onboarding and overall experience of remote students through various initiatives.

• Develop and execute standardized student onboarding plans for remote students.
• Organize and conduct New Student Orientations.
• Plan and organize new student meet & greet with all employees.
• Contact any student who utilizes the Student Satisfaction Guarantee and report to the Campus Director any issues/concerns.
• Meet with all students one month into their program (or earlier if there is an issue) to review program progress and needs.
• Develop and standardize, with assistance from the Remote Education Director, Instructor schedules and remote classroom organization.
• Work with other departments to publish a monthly student events calendar.
• Plan and facilitate lunch-and-learning sessions for both prospective and active students.

Qualifications

• 3+ years of operational and/or administrative experience in a comparable educational environment.
• Experience working with students who require accommodations.
• Post-secondary education in business or technology, university degree preferred.
• Knowledge of customer service issue resolution.
• Knowledge of career training vocations and programs.
• Recommends new policies when existing ones do not adequately cover the situation.
• Assesses external environmental factors that constitute a major element of influence.
• Exercises excellent judgement in problem solving.
• CPR and Non-Violent Crisis Intervention Certifications would be an asset.

Requirements

• A criminal background check will be required for the selected candidate.

Benefits

• We are committed to building an intentionally inclusive environment that engages, supports, and empowers diversity and belonging in the workplace and communities we serve.
• We are proud to be an equal opportunity employer and welcome applications from candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
• Applicants with disabilities may notify us of any reasonable accommodations needed to support participation in the recruitment process.