[Hiring] Specialist @The Boots Group

Role Description

This isn't your typical L&D training role. You'll be at the heart of our BOOTS OPTICIANS store transformation programme, partnering with Store Leaders and colleagues to ensure they have the skills, confidence, and capability to thrive before, during, and after major store transformations. This is a permanent full-time field-based role.

In this pivotal role, you will:

• Deliver impactful learning interventions that align with our business priorities and support store transformation projects.
• Coach and develop Store Leaders and colleagues, helping them navigate change with confidence.
• Identify skills gaps and create tailored learning solutions that drive measurable results.
• Partner with key stakeholders to ensure our teams have the tools and knowledge to provide exceptional customer care.
• Track the effectiveness of learning activities, helping stores realise their full potential post-refit.

Qualifications

• Proven experience in opticians retail, coaching, and performance development, ideally in a multi-site environment.
• Strong understanding of sales techniques and excellence in customer service.
• Excellent communication and presentation skills, with the ability to adapt your training style to diverse needs.
• Strong problem-solving skills and the ability to thrive under pressure in a fast-paced retail environment.
• Proficiency in Microsoft Office, particularly PowerPoint.

Requirements

• Experience in commercial acumen, linking training needs to business results.
• A resilient and adaptable approach, comfortable working with ambiguity.
• Effective time management and strong planning skills.

Benefits

• Boots Retirement Savings Plan (up to 6% company contribution).
• Generous employee discounts for you and a family member.
• Enhanced maternity/paternity/adoption leave pay.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• Additional benefits and discounts available through MyBoosts.

Company Description

At Boots, we help everyone see what’s possible, from our customers to our colleagues. We’re a proud equal opportunity employer, and the diversity of our colleagues is so important to us, as we create a positive and inclusive workplace for everyone who steps through the door. With a supportive team and trusted brand behind you, join us, and be brilliant with Boots.