[Hiring] Software Education Consultant @Motorola Solutions

Role Description

As a Software Education Consultant, you will act as a key driver of product adoption for our Emergency Call Management (ECM) suite. This is not a traditional classroom-only training role. We are seeking a proactive, "administrator-level" subject matter expert who can partner with agencies to ensure they are getting the full value out of our cloud and hybrid software solutions.

You will bridge the gap between technical implementation and operational reality, conducting investigative site reviews to identify workflow gaps, configuring system environments, and empowering agency administrators to manage their own success.

Key Responsibilities:

• Proactive Adoption & Enablement: Move beyond "break-fix" support. Identify underutilized product features within a customer’s subscription bundle and proactively guide them toward strategies that improve efficiency and business processes.
• Technical Consultation: Serve as the "admin on the user side." Assist agencies with system provisioning, configuration, and endpoint management. Teach end-users and administrators not just how to use the software, but why it fits their operational workflow.
• Investigative Problem Solving: Conduct site reviews to diagnose process bottlenecks. Use an investigative methodology to determine if issues stem from product bugs, environmental factors, or user misunderstanding, and provide tailored guidance to resolve them.
• Workflow Integration: Work closely with deployment teams and application specialists to understand the full Emergency Call Management ecosystem. Help agencies integrate disparate tools (e.g., Assist AI, Radius Map, CAD interfaces) into a cohesive, streamlined operation.
• Instructional Excellence: While you will conduct remote and on-site training, your primary goal is to foster client independence. Develop training approaches that use storytelling and real-world case studies to help frontline personnel understand the impact of protocols.
• Cross-Functional Collaboration: Act as the liaison between the customer and internal engineering/support teams. When a request exceeds standard administrative scope, you will provide the documentation and context necessary for Tier 4 technical intervention.
• Strategic Communication: Ability to assess a client’s knowledge level—from non-technical end-users to IT administrators—and tailor communication/technical guidance effectively.

Note: This is a remote role with 50% - 75% travel to customer sites in the US. Candidates may reside anywhere in the United States.

Target Base Salary Range: $78,000 - $88,000 USD

Qualifications

• 3+ years of experience in technical training, 911 call handling (telephone systems), or public safety dispatch operations
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Requirements

• Travel Requirements: Over 50%
• Relocation Provided: None
• Position Type: Experienced
• Referral Payment Plan: Yes

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.