[Hiring] Simulation Specialist @Mursion Inc

Role Description

Simulation Specialists are professional actors who use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. This role may portray avatars across various age ranges (from childhood to adult) and industries (from education to healthcare to corporate).

• Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives.
• Portray a variety of perspectives using Mursion’s proprietary technology.
• Facilitate reflection debrief with diverse Learner populations in alignment with stated learning objectives.
• Complete all operational session tasks including providing balanced and fair feedback to Learners and providing accurate and fair scores related to Learners’ performance.
• Complete additional forms and attendance as required for each simulation delivery.
• Use and adapt quickly to evolving technology.

• Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations.
• Consistently establish and enforce stated policies and expectations with Learners.
• Adhere to the Code of Conduct.
• Adhere to policies that protect Learner privacy.

• Proactively and effectively organize and manage availability, session, and other work-related schedules.
• Effectively prioritize session delivery, training, internal meetings, and other tasks assigned as needed in alignment with stated deadlines and expectations.
• Remain compliant to availability policies and protocols based on the Delivery Team assigned.
• Adhere to internal policies and communications expectations.
• Adhere to all policies that protect Mursion’s Intellectual Property.
• Target billing hours to consist of 80%+ service delivery on average.

Qualifications

• At least 3 years experience as a professional actor, with improv experience strongly preferred.
• Native-proficiency speaker of EU-French and English, able to deliver scenarios to clients in both languages.
• Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments.
• Ability to work Mon-Fri within the hours of the team designated as requested: 12am-8am ET for the overnight team.
• Available to consistently deliver 20 - 30 hrs per week.
• Able to complete a rigorous (paid) training plan autonomously and on time (65 to 85 hours total) within 4 to 6 weeks. Will begin delivering while continuing training.
• Excellent with written and verbal communication skills; strong organizational skills.
• Ability to work from a private and quiet work location with strong and stable internet connection is a must:
• Wired connection required
• 20 Mbps Download (100+ recommended)
• 5 Mbps Upload (15+ recommended)
• Reside in Canada or one of the following US states: Arizona, California, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, or the District of Columbia.

What You'll Display

• Be a team-focused contributor by collaborating effectively, supporting colleagues, and prioritizing shared goals.
• Ability to remain calm under pressure by staying focused, composed, and solution-oriented during high-stress situations.
• Ability to pivot and adapt quickly by embracing change and shifting priorities with flexibility and a positive attitude.
• A commitment to providing equal practice opportunities to all learners by effectively representing all scenario content and withholding judgment of individual learners.
• A commitment to providing a psychologically safe space by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue.
• Prioritize authenticity & consistency by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives.
• Demonstrate a growth mindset by receiving and implementing positive & constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful.
• Leverage a high level of emotional intelligence to approach learners with a customer service mindset as the host and navigate complex and emotional learners & conversations throughout the work day.
• Uphold inclusive professionalism of the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging.
• Leverage attention to detail to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly.

What You'll Deliver

• Provide effective and equal practice opportunities to a diverse range of learners in alignment with stated learning objectives.
• Provide clients an understanding of learner experiences through completion of feedback forms accurately and on time.
• Create a welcoming and customer service-oriented host experience that humanizes the virtual reality experience and represents the best of Mursion.