[Hiring] Sign Language Interpreter - ASL/English VRS @CaptionCall by Sorenson

Role Description

Sorenson Communications is expanding our Video Relay Service. As a result, we are seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available in the US and in Canada.

• Effectively interpret between American Sign Language (ASL) and spoken English
• Maintain compliance with any national, state, or local licensure and/or certification requirements
• Demonstrate full compliance with Sorenson standards and policies, FCC regulations, and the RID Code of Professional Conduct
• Accurately complete assigned tasks/duties, projects, and paperwork promptly and within approved guidelines
• Maintain a flexible work schedule to meet the demands of the VRS industry
• Quickly learn and implement new and changing technologies
• Work effectively in a team environment; support colleagues and receive support
• Work effectively in an environment with oversight, including call monitoring, mentoring, and evaluations
• Enhance interpreting skills through continued education training
• Complete additional duties and assignments on an ongoing basis

Qualifications

• Knowledge, Skills, and Abilities in ASL
• Ability to pass our required skills assessment
• A high school diploma or GED
• An associate’s or bachelor’s degree (preferred, but not required)
• Interpreter certification (as required by local regulations)
• 3 years’ experience working as an interpreter (preferred, but not required)
• Ability to troubleshoot basic technical issues
• Ability to work in a fast-paced, dynamic, highly regulated, and customer service-focused environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance

Requirements

• Salary Range: $25-$60 (depending on location, education, and certifications)
• Location: Puerto Rico
• Hours Requirement: 10 hours minimum of interpreting services required per month (at leadership's discretion)
• Available hours are Monday-Saturday, 7am-7pm MT
• If selected and hired, you will initially be asked to work at least one shift either Monday, Friday, or Saturday

Benefits

• Flexible Scheduling
• Premium shifts offered to boost hourly wage
• Earn CEUs
• Opportunity for annual certification, testing, and membership/licensure reimbursement up to 100% based on average hours worked
• 401K plans with employer contribution
• No scripts
• Resiliency/Vicarious Trauma resources available at no cost
• Company-wide Network
• Transfer and visiting interpreter opportunities to any of the centers across the US