[Hiring] Service Trainer @Tigercat | MacDonald Steel

Role Description

Tigercat is seeking a Remote Service Trainer within a manufacturing organization that builds heavy, off-road equipment used in the forestry industry. The Trainer will be responsible for delivering training programs to employees, customers, and equipment dealership staff. This includes:

• Providing virtual, in-class, or hands-on training.
• Planning and preparing instructional materials and resources.
• Establishing and managing a positive learning environment.
• Instructing and evaluating students.

Qualifications

• Previous experience delivering training to employees in the manufacturing industry, specifically in machine operation, including education on new product features, troubleshooting, and repair.
• Possess mechanic or millwright license, Engineering diploma or degree, or similar education is an asset.
• Strong understanding of hydraulic, electrical, electronic, mechanical, diesel, and after-treatment systems.
• Comprehensive understanding of drawings and specifications, geometric tolerances, and dimensions.
• Proficient in MS 365 including Outlook, Word, and Excel.
• Valid Passport, up-to-date vaccination status, and ability to travel worldwide on short notice.
• Required to travel locally and internationally.
• Bilingual (English / French, Russian, Spanish, or Portuguese) is a strong asset.

Requirements

• Proficiency in presenting information in a clear and engaging manner to both small and large groups.
• Ability to build rapport and work well with diverse groups of people.
• Must be able to adapt to a changing work environment, competing demands, and deal with frequent change, delays, or unexpected events.
• Effective English communication skills (both written and verbal) with a pleasant and professional attitude.
• Must be a highly motivated, service and team-oriented individual with a high level of initiative, resourcefulness, and attention to detail.
• Strong organization, time management, teamwork, and teambuilding skills.

Benefits

• Base salary of $85,000 to $95,000 per year, based on experience, skills, and qualifications.
• Employer-paid premium health and drug, dental, life insurance, AD&D, and employee assistance program benefits.
• Employee-paid long-term disability, optional vision care, and supplemental voluntary life and AD&D benefits.
• 401(k) plan eligibility after six months of continuous full-time employment, with employer matching contributions of 50% up to $2,000 per year.
• 80 hours, or 10 days, of vacation per calendar year, plus 9 paid company holidays and paid sick leave provided in accordance with applicable state and local law.