[Hiring] Senior Training Consultant @Sedgwick

Role Description

To develop training programs related specifically to the claims management system products; to design training plans and materials; and to organize and conduct complex training programs.

Location: Candidates must reside within the state of California and may work remotely or hybrid in any of our California office locations.

Essential Functions and Responsibilities

• Trains instructors or delivers instructor-led classroom sessions to users.
• Consults with claims management to identify training needs that meet, support, and incorporate Sedgwick business needs, objectives, strategies, and policies.
• Designs and coordinates detailed training programs for claims management related to products.
• Designs, delivers, and maintains courses for classroom or online application.
• Assists with the implementation of policies and procedures related to various training and educational programs for Sedgwick University.
• Monitors and evaluates the effectiveness of curriculum by deploying measurement and feedback tools that track outcomes and ensure alignment to business objectives.
• Maintains product knowledge, industry knowledge, and familiarity with claim management internal processes.
• Initiates performance consulting process addressing training issues; provides recommendations to internal and external client issues.
• Establishes relationships and networks with a broad range of people and groups for technical claims related areas.
• Creates and maintains assessment and evaluation tools used consistently for external and internal clients.
• Creates reports including management summaries and status reports on various training or client issues or initiatives.
• Modifies, revises, and updates the content of existing training programs.

Additional Functions and Responsibilities

• Performs other duties as required.
• Supports the organization's quality program(s).
• Travels as required.

Qualifications

• Education & Licensing: Bachelor's degree from an accredited college or university preferred. California requirements: Must meet the definition of "Instructor" as defined in CCR 2592.01 (i). Must possess California Self-Insured Administrator Certification; WCCP, AIC, or ARM preferred.
• Experience: Eight (8) years of claims management experience or equivalent combination of education and experience to include two (2) years of supervisory experience, one (1) year training experience (including presentations), and two (2) years Microsoft related products experience required.
• Skills & Knowledge:
  • Excellent understanding of claims management procedures and systems.
  • Excellent knowledge of adult learning methodologies and group facilitation techniques.
  • Excellent oral and written communication, including presentation skills.
  • PC literate, including Microsoft Office products.
  • Excellent organizational skills.
  • Strong negotiation and problem solving skills.
  • Ability to manage multiple, time-sensitive, and occasionally conflicting projects while meeting deadlines.
  • Familiarity with other lines of business.
  • Ability to demonstrate thorough understanding of California workers' compensation laws and regulations.
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies.

Requirements

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.

Benefits

• A comprehensive benefits package including but not limited to:
  • Medical, dental, vision.
  • 401k and matching.
  • PTO.
  • Disability and life insurance.
  • Employee assistance.
  • Flexible spending or health savings account.
  • Other additional voluntary benefits.