[Hiring] Senior Technology Trainer @Children's National Hospital

Role Description

The Senior Technology Trainer partners with clinical, operational, revenue cycle, and information services (IS) stakeholders to help design and deliver an enterprise technology training program. This pivotal role, reporting to the Manager of Technology Training and Adoption, will have the opportunity to be part of an Epic-certified training team who will ensure all Children's National staff are well-prepared and proficient in using our new Epic electronic health record and related applications. You will help implement a continuous learning model to advance user adoption and system mastery. Your expertise in health care workflows, information technology, and instructional design will empower our staff to leverage technology with competence and confidence, improving patient safety, care delivery, business processes, and the overall experience for patients, families, and colleagues every day.

Join us in making a lasting impact and help our patients Grow Up Stronger.

Qualifications

• Bachelor's Degree in health care, education, information technology, health care administration, or a related field (Required)
• Master’s or other advanced degree in health care, education, information technology, health care administration, or a related field (Preferred)
• Minimum of five years of clinical, operational, revenue cycle, technical, and/or training experience with health information technology, including electronic health records and other clinical or practice management applications (Required)
• Three years of experience in staff onboarding, adult education, curriculum development, instructional design, and/or training delivery, preferably in a health care setting (Required)

Requirements

• Skilled in contributing to high-performing teams, fostering a supportive and inclusive culture, promoting trust and transparency, and adhering to health care regulations and organizational policies and procedures.
• Excellent presentation and communication skills, adept at conveying complex technical concepts to non-technical audiences through various channels, including static and dynamic pre-recorded and live content delivery, prioritizing user experience.
• Ability to work collaboratively in cross-functional teams and build strong relationships with clinical, operational, administrative, and technical stakeholders and leaders across clinical departments and business units.
• Strong project management skills, capable of handling multiple initiatives simultaneously, including overseeing successful and fast-paced implementations of enterprise software including the electronic health record (EHR).
• Knowledgeable in instructional design methodologies and adult learning principles. Proficient in using e-learning authoring tools, learning management systems (LMS), and virtual training platforms.
• Strong expertise in health information technology, including electronic health records and related systems. Familiarity with cross-venue clinical workflows and health care operations, including revenue cycle, analytics, and other business processes.

Benefits

• The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position.
• It is not typical for an individual to be hired at or near the maximum of the pay range.
• The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy.
• Children’s National is committed to providing a fair and competitive total rewards package to each of our employees.

Company Description

Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors).