[Hiring] Senior Technology Learning and Development Training Program Manager @DaVita Kidney Care

Role Description

The Sr. Technology L&D Training Program Manager (Tech L&D TPM) provides visionary and strategic leadership for the learning lifecycle of programs in DaVita’s Technology portfolio. They act as the primary liaison between business stakeholders, learning design and training delivery teams, ensuring that training solutions are not only delivered on time but are also pedagogically sound and aligned with organizational and program goals. Working in conjunction with Product, IT, and business stakeholders, TPMs help map out, define and execute the list of dependent projects that need to be completed to reach the program’s overall objectives. They focus on strategy, implementation and management of projects and resources appropriately within Tech L&D.

Responsibilities

• Support the portfolio of learning initiatives targeted for the development of Technology teammates.
• Establish active engagement and positive relationships with the Subject Matter Experts and partners.
• Work in conjunction with Business & IT leaders to:
  • Identify a comprehensive impact assessment on teammates, groups and teams affected by the Program’s initiatives.
  • Evaluate and define impacts from the Program’s deployment.
  • Establish Program-level deployment timeline.
  • Own the establishment of a Program-level strategy.
  • Ensure appropriate coordination across impacted partners and internal processes to ensure a smooth delivery.
• Oversee the end-to-end content development lifecycle for training initiatives:
  • Establish timelines, mitigate risks, and ensure the timely delivery of high-quality training assets.
  • Create and update courses, job aids, quick reference guides, FAQs, and other performance support collateral, as needed.
  • Sync classroom delivery with digital performance support, ensuring that what is taught in a session is perfectly mirrored in the job aids and guides teammates use back at their desks.
  • Ensure our trainers never walk into a session unprepared.
  • Attend and evaluate live training sessions to gather real-time feedback, ensuring delivery remains high-energy, on-track, and impactful.
  • Act as a trusted advisor to teammates, providing constructive feedback on delivery techniques and content flow to elevate the overall quality of the learning experience.
• Maintain an up-to-date and organized listing of all training content in our Technology learning library, including version control and archiving outdated materials.
• Provide administrative and logistical support for training initiatives as needed, including communication and reporting.
• Share ongoing program status and deployment information with L&D leadership team.

Qualifications

• Bachelor’s degree or equivalent experience in a field like Instructional Design or Business.
• Proven experience and expertise with managing internal development programs for technical teams.
• Ability to translate complex information into clear, concise, and easy-to-understand content using tools like Articulate, Canva, Camtasia.
• Experience with identifying and implementing various project management methodologies.
• Ability to see the "big picture" and align training initiatives with long-term business objectives.
• Exceptional attention to detail to catch errors and inconsistencies in training materials.
• Strong organizational and time management abilities.
• Excellent written and verbal communication skills.
• Comfort with standard office software (e.g., Microsoft Teams, Word, PowerPoint).

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: Variety of programs to help strong performers grow within their career and on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.