[Hiring] Senior Onboarding Specialist IV @MRI Software

Role Description

The Senior Onboarding Specialist IV will provide internal support to the training manager and onboarding department. Assist with the onboarding of new clients by preparing and coordinating training agendas and conducting training sessions, delivering a seamless onboarding training experience for our clients. This role will ensure that clients are trained smoothly and efficiently, in turn creating advocates of MRI residential products.

• Coordinates and conducts all admin and sales onboarding training in conjunction with the client
• External consultant booking when required
• Adhere to the administrative process to ensure the scheduling, allocation, and sequence of training sessions are captured and committed to in a timely and accurate manner
• Maintaining training records
• Ensure a high level of commitment to service all clients
• Provide high-level administrative support to the Training Manager
• Monitoring expiring/expired training hours
• Assist the Training Manager with the preparation of the team’s monthly report
• Responds to client requests for information and related services
• Prepare all training agendas in readiness for client training
• First point of contact for all onboarding training
• Understanding the onboarding process to cover when staff are on leave
• Face to Face training when required

Qualifications

• Minimum 5+ years experience in the Real Estate industry (If you are an EA for a Sales Agent, Junior Assistant Property Manager, Receptionist at a RE Agency this role might be for you)
• Previous experience using a real estate CRM is an advantage (Box+Dice, Vault, Agent Box)
• Effective communication both written and oral
• High degree of problem-solving skills
• Strong time management skills
• Team player attitude
• Clear speaking voice for online training
• Empathy to understand each client that you are training, their needs, and the way they need to be trained

Benefits

• Flexible working arrangements
• Annual performance-related bonus
• 6x Flexi AnyDay: knock 2.5 hours off your day!
• Me Days: additional 3 days of annual leave for qualifying employees
• Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!