[Hiring] Senior Manager, Education Services @Vistance Networks

Role Description

The Senior Manager, Education Services will provide hands-on leadership and operational ownership for RUCKUS Education Services during a critical transition period. This role is responsible for turning direction into execution, stabilizing delivery, and creating the operating discipline needed for the team to scale.

RUCKUS Education Services coordinates training and owns content, labs, certification, tooling, and overall quality. This role is accountable for ensuring that the training experience is reliable, consistent, and aligned with RUCKUS standards and business priorities.

• Highly execution-focused
• Responsible for orchestration across internal teams and external training partners
• Close to the work (content, labs, certification, LMS, partner readiness)
• Accountable for delivery quality, even when delivery is external

This role is not:

• A direct instructor management role
• A purely administrative partner-management function
• A strategy-only or long-range planning role

Key Responsibilities:

• Team Execution & Operating Rhythm:
  • Own the weekly execution cadence for Education Services
  • Drive clarity on priorities, dependencies, and risks
  • Ensure work is visible, structured, and aligned with business priorities
• Training Partner Coordination & Enablement:
  • Act as the primary operational interface with authorized training partners
  • Ensure partners are enabled with current content, labs, and certification requirements
  • Coordinate resolution of partner-impacting issues related to labs, LMS, or content
  • Surface recurring partner issues and drive systemic improvements
• Training Delivery & Lab Readiness:
  • Own delivery readiness despite partner-led execution
  • Partner with lab and infrastructure teams to improve reliability
  • Establish clear escalation paths for delivery risks
• Content & Lifecycle Ownership:
  • Define ownership, review cadence, and update triggers for training content
  • Ensure partners deliver against current, supported content versions
  • Reduce reactive work through better planning and governance
• Sales, Channel & Cross-Functional Alignment:
  • Align education offerings with Sales, Channel, Product, and Engineering teams
  • Improve visibility of education within the sales and partner motion
  • Reinforce education as a business enabler
• People Leadership:
  • Provide direction, coaching, and support to a global team
  • Foster accountability, ownership, and early risk escalation

What Success Looks Like:

• Within 3–6 months:
  • Partner-delivered training is more predictable and coordinated
  • Delivery risks are identified earlier and resolved faster
  • Team priorities are clear and stable
• Within 12 months:
  • Consistent delivery quality across partners
  • Planned content and lab changes with clear communication
  • Education Services viewed as reliable and business-aligned

Qualifications

• Experience in education services or training management
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively across teams

Requirements

• Proven track record in operational management
• Experience with training delivery and partner management
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities and projects

Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• Life and accidental death insurance
• 401(k) plan
• Participation in the Company’s Incentive Plan
• Eleven paid holidays in a full calendar year
• Two weeks of paid vacation (prorated based on start date)
• Other leave options