[Hiring] Senior Manager, Education Accreditation and Development @National Council On Problem Gambling

Role Description

The National Council on Problem Gambling (NCPG) serves as the national advocate to mitigate gambling-related harm. Our vision is to advance well-being by minimizing harm from problem gambling. We are looking for a mission-driven education leader to lead NCPG's growing portfolio of training, accreditation, and professional development programs.

Reporting to the Executive Director, this remote role expands NCPG's educational footprint by:

• Developing high-quality learning resources, professional training, webinars, digital learning products, and social media education.
• Assuming leadership of NCPG's current Responsible Gambling program.
• Overseeing accreditation and certification activities, including the National Problem Gambling Helpline Network Accreditation Program and the Internet Compliance Assessment Program (iCAP).

This is a senior-level position responsible for:

• Program growth
• Educational development
• Accreditation leadership
• Partnership cultivation
• Organizational collaboration
• Supervising contractors, consultants, and future staff as assigned.

As Senior Manager, Education, Accreditation & Development, you will own the strategy and execution behind everything NCPG does to train, certify, and educate professionals and the public.

• Build & Grow Educational Programs: Develop curricula, toolkits, workforce training programs, and educational resources that keep pace with the field. Lead conference education tracks and ensure content stays current and evidence-informed.
• Lead Webinars, Podcasts & Digital Learning: Manage NCPG's webinar calendar, podcast programming, and online learning initiatives. Coordinate presenters and production vendors and track engagement to improve continuously.
• Drive Responsible Gambling Initiatives: Lead NCPG's Responsible Gambling program. Develop and update professional tools and resources while partnering with industry stakeholders, researchers, clinicians, and people with lived experience.
• Oversee Accreditation & Certification: Administer and grow NCPG's accreditation programs — including the National Problem Gambling Helpline Network Accreditation Program and iCAP — managing standards, compliance tracking, reviewer coordination, and quality assurance.
• Expand Partnerships & Expert Networks: Build relationships with universities, healthcare organizations, professional associations, and regulators. Cultivate a national network of subject matter experts and content contributors.
• Support Growth & Sustainability: Partner with the Development team on grant proposals and funding opportunities. Explore training, certification, and sponsorship revenue streams aligned with our mission.
• Amplify Educational Reach: Collaborate with Communications to grow NCPG's educational social media presence and increase visibility for our programs, webinars, and training resources.

Qualifications

• Bachelor’s degree in Education, Public Health, Behavioral Health, Communications, Instructional Design, Nonprofit Management, or a related field, or an equivalent combination of education and experience.
• Minimum of five years of progressively responsible experience in education, training, accreditation, certification, workforce development, responsible gambling, behavioral health, public health, or a related field.
• Demonstrated experience developing educational resources, training programs, webinars, online learning, presentations, or professional development initiatives.
• Experience managing complex projects, multiple deadlines, and diverse stakeholder groups.
• Strong written, verbal, facilitation, presentation, and relationship-management skills.
• Experience contributing to grant-funded programs, grant proposals, partnerships, or organizational growth initiatives.
• Strong organizational skills and exceptional attention to detail.
• Ability to work independently while managing multiple priorities in a remote environment.
• Experience managing projects and stakeholders across geographically dispersed teams.
• Experience facilitating virtual meetings, webinars, trainings, and collaborative projects.
• Remote working environment experience is a must.
• Ability to travel for the NCPG Annual Conference (currently held mid to late July), the early December winter staff retreat, and additional conference and educational events as needed.

Requirements

• Master's degree in a related field (preferred).
• Background in problem gambling, addiction, behavioral health, prevention, treatment, or recovery services (preferred).
• Experience managing accreditation, certification, or quality-assurance programs (preferred).
• Familiarity with learning management systems, webinar platforms, or podcast production (preferred).
• Experience developing continuing education or professional certification programs (preferred).
• Knowledge of AIRS, ICH, AAS, ICAP, or similar accreditation frameworks (preferred).
• Prior experience in a national nonprofit or association setting (preferred).

Physical Requirements

• Prolonged periods of working on a computer.
• Must be able to travel.
• Ability to participate in conference, educational, and partnership events.
• Physical effort including standing, pushing, and lifting up to 35 pounds for work at conferences and exhibition events.

Work Environment

• Remote position with periodic travel for conferences, stakeholder meetings, and Board meetings.
• Some evening and weekend work may be required based on events.

Location

This is a fully remote position. Candidates must be available to maintain a minimum of six hours of overlap with standard East Coast business hours to support collaboration with staff, partners, and stakeholders across the organization.

Salary & Benefits

$95,000-$115,000. Salary commensurate with experience. NCPG offers a competitive benefits package and a collaborative, mission-driven work environment. A full benefits summary is available upon request.