[Hiring] Senior Manager, Customer Training and Genesis @Intuitive

Role Description

The Senior Manager, Customer Training and Genesis will report to the VP, Customer Training and Genesis, APAC. As a senior member of the customer training leadership team, this individual will be a key player in leading and developing System Technology and Application training programs. The Senior Manager will:

• Lead the team in the continuous improvement of training programs.
• Effectively manage and develop a team of Trainers.
• Collaborate with the VP to support Training Center operations and deliver results.
• Expand the utilization of Intuitive Surgical technologies by partnering with customers, distributors, and internal partners.
• Manage a team of field-based consultants and specialists focused on sustainable robotic surgery programs.

Qualifications

• 12+ years of Training / Professional Education / Consulting/ Commercial Management experience.
• B.A. / B.S. Degree preferably in Clinical or Health Sciences, Healthcare Management, Business Administration, Communications, Education.
• Extensive experience effectively leading and developing others.
• Demonstrated ability to lead initiatives cross departmentally to achieve goals.
• Extensive knowledge of anatomy, physiology, medical disease states, surgical applications, and operating room environment.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Knowledge of adult learning principles preferred.
• Medical-device experience preferred.

Requirements

• Collaborates with customer training leadership team, sales team, marketing, and other stakeholders to ensure proper allocation of training and consulting support.
• Measures training and consulting effectiveness and leads initiatives to improve programs.
• Manages the integration of new technologies, products, and training models.
• Manages training center logistics, inventory, and calendar; seeks operational efficiencies.
• Hires, develops, and trains members of the customer training team and Genesis team.
• Develops sustained competency of the Trainers in various areas including System Technology and Ion.
• Educates sales team on best practices of Genesis program utilization.
• Drives alignment of program with sales teams and ecosystem partners.
• Participates in project teams or provides support related to product integration.
• Manages requests for field support related to product CAPA as needed.
• Presents metrics and milestones at department and executive meetings.
• Leads high-level projects that impact the entire organization.
• Regularly defines and assigns stretch goals for the team.
• Effectively manages diverse communications cross-functionally.
• Communicates and educates the commercial team on requirements related to policy, process, and compliance.
• Maintains competency and currency on technology training protocol.
• Travel required, up to 50%.

Benefits

• Equal Employment Opportunity Employer.
• Prohibits discrimination and harassment of any type.
• Considers qualified applicants with arrest and conviction records in accordance with fair chance laws.